Xon Bet Casino - Проверка личности игрока задерживается.

Ladies and Gentlemen

I have a verification at xon bet casino.

I have uploaded all the required documents.

It's about my identity card, which I've already uploaded twice and everything is visible, but now it's saying again that it's unreadable.

Therefore, I ask you to clarify this with the casino.

Kind regards

Melanie

Sehr geehrte Damen und Herren

Ich habe eine Verifizierung bei xon bet casino.

Ich habe alle erforderlichen Dokumente hochgeladen.

Es geht um den Personalausweis den habe ich nun schon 2 mal hochgeladen und es ist alles sichtbar nun heisst es wieder es ist nicht lesbar.

Deswegen bitte ich sie darum dies mit dem casino zu klären.

Mit freundlichen Gruß

****** Melanie

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Xon Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Did you achieve your current balance with the help of a bonus?
• Were any other documents requested from you and approved? Which ones?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas