Yep Casino - Учетная запись игрока остается активной, несмотря на запрос о ее закрытии.

Unfortunately, I ended up on a fraudulent platform.

I have made many deposits.

There is no chance here of winning 50 or 100 times your stake.

absolutely not

Every round of play is unique, regardless of the games or providers.

I prayed several times that they would permanently ban my gaming account on that platform.

no one reacted

I said that I have problems with the game.

I am sick

They still haven't blocked my gaming account.

I ask an employee of Gurucasino

that will help me further with the most scam platform

Because they are not people without feelings

ich bin leider bei das betrügerische platform gelandet

ich habe vielmals eingezahlt

es gibt keine chance hier man 50 oder 100 fach zum gewinn

absolt nicht

jede spielrunde hebt ab egal welche spiele egal welche anbiter

ich habe mehr mal gebetet das die mein spielkonto bei das platform für immer sperren

kein schweinn reagiert

ich habe gesagt das ich spielprobleme habe

ich bin krank

die sperren sie mein spielkonto immer noch nicht

ich bitte eine mitarbeiter von Gurucasino

das mir weiter helfen bei das Betrügste Platform

weil die sind kein menschen ohne gefühle

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Dear elvissweet,

Thank you very much for submitting your complaint. I’m sorry to hear about your experience and the distress you are feeling.

To better understand the situation and determine how we can proceed, I kindly ask you to clarify a few important points:

• When you asked the casino to permanently block your account, did you do so in writing (email or live chat), and can you confirm the date(s) of these requests?
• In your communication with the casino, did you explicitly state that you have a gambling problem or addiction, or was the request phrased as a general account closure?
• Did you receive any response at all from the casino acknowledging your request or explaining why the account was not blocked?
• Is your account currently still active, and are you still able to deposit or play?

If you have any screenshots, emails, or chat transcripts showing that you informed the casino about your gambling problem or requested a permanent ban, please upload them here or forward them directly to [email protected] so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

For your reference, below is a clear template you can use to request proper self-exclusion. We strongly recommend sending it from the email address registered on your casino account and asking for written confirmation:

Subject: Request for permanent self-exclusion

"I have a gambling addiction and I request immediate and permanent self-exclusion.

Please block my account so that I cannot log in, deposit, or play, and so that it cannot be reopened under any circumstances.

Please confirm this in writing."

Sending a clear request like this removes any ambiguity and obliges the casino to apply responsible gambling measures.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.