Yuugado Casino - Аккаунт игрока был закрыт без объяснения причин.

I've been registered with this casino for over two months, my identity verification is complete, and I've been able to withdraw money multiple times.

However, my withdrawal request was rejected, and my account was subsequently closed.

Even when I ask for the reason, they won't give me a detailed explanation.

Please investigate.

このカジノに登録して2ヶ月以上経過していて、本人確認も完了していますし何度も出金出来ています

ですが今回の出金申請で出金を拒否された挙句にアカウントを閉鎖されました。

理由を聞いても詳しくは教えてくれません。

調査してください

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila