Yuugado Casino - Учетная запись игрока закрыта, а выигрыш конфискован.

I made my first deposit and won about $7,000 playing games.

After that, I played around with the bonus purchase feature and my balance dropped to about $4,500, so I requested a withdrawal.

However, the withdrawal was not accepted for a while, and eventually I received an email saying that my funds had been confiscated and my account had been closed due to fraudulent play.

I don't understand what it means and I'm confused.

Even the deposit is not refunded.

Is this a scam casino?

Please investigate

初回入金でゲームを遊んで7000ドルほど獲得しました。

その後ボーナス購入機能などで遊んで4500ドルほどまで減ってしまったので出金申請をしました。

すると中々出金が受理されず、ついには不正プレイのため没収＆アカウント閉鎖だとメールが来ました。

意味がわからず、困っています。

入金分すら返金されません。

詐欺カジノでしょうか？

調査してください

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yuugado Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have you completed account verification in the casino in the past, or recently?
• What games did you play to accumulate your winnings in the casino? (which specific slots, live/table games, betting on sports)
• Did you achieve your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear shige,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas