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Good morning, I have a big problem, I am a customer of 22bet.com, I have identified my profile with all the necessary documents requested by my company. then I requested a money transfer to my bank card and the deadline has passed 7 days and we go through 11 days and every day they try to find excuses for delay, I want to tell you that I have requested 5 money transfers totaling 1290 euros and all 5 are registered on their site and do not complete the payment process after much hassle and repeated messages I have sent them Greece

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payments are still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have successfully completed the identification of a bank card account and that document they requested

had requested a withdrawal and within a period of about 5 days it was completed and the money went to my card then I asked for a withdrawal again and specifically 5 withdrawals of 1.290 euro in total and they were approved almost immediately, the problem is that 11 days have passed and they do not complete the payment my bank I am in constant contact with the competent department of the bank and so far they have not sent any request for the amount (I want to say that the first withdrawal where I requested took place normally, I have the problem now in the other 5 new withdrawals)

also they have blocked my online chat is tragic

Thank you for answering

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawals.  

Thanks you very much!

Hello,

I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Thank you very much for your response

the transfer is completed thank you very much

Hello,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru