BC.Game Casino - Вывод средств игрока задерживается из-за проблем с проверкой аккаунта.

Hello! For some reason, during the verification process, the system did not accept a photo of my passport. Support in the chat informed me that I could not upload photos via chat or email and needed to try using the website functions. After numerous attempts, the site stated that the verification failed. The support team in the chat asked me to reach out via email to "support@bc.game" with the subject line "Block List KYC - Request for Withdrawal of Remaining Funds" and include a message in the email. Despite sending numerous emails (providing the requested information and attached documents for verification), I always receive the same message:

"Following confirmation from the appropriate department, it has been identified that the verification you submitted corresponds to successful records linked to other accounts. Utilizing multiple accounts for gaming purposes is in violation of our user policy. We kindly request that you use a single account for gaming activities."

Even though this is the first time I'm using this casino.

I would like to withdraw the remaining funds from my account. Please help resolve this issue and allow me to withdraw the funds from my account.

Здравствуйте! По какой то причине, на этапе верификации, не принималась фото паспорта. Поддержка в чате сказала, что через чат или почту фото загрузить нельзя и надо пробовать через функции сайта. После многочисленных попыток, сайт написал, что верификация завалена. Поддержка в чате попросила обратиться на почту "support@bc.game" с темой письма "Блок-лист KYC - Запрос на вывод оставшихся средств" и текстом в сообщение. После многочисленных писем на почту ( отправка запрашиваемой информации+приложенные документы для прохождения), я всегда получаю однотипное сообщение:

"Following confirmation from the appropriate department, it has been identified that the verification you submitted corresponds to successful records linked to other accounts. Utilizing multiple accounts for gaming purposes is in violation of our user policy. We kindly request that you use a single account for gaming activities."

Хотя это казино я использую впервые.

Я бы хотела вывести оставшиеся средства на аккаунте. Прошу помочь решить этот вопрос и позволить вывести средства с аккаунта.

Dear mrsbooperdup, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus? 

Please forward me the emails from the casino that could be relevant to the investigation of your case at veronika.f@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello! The winnings have been accumulated without bonuses. There was a replenishment of 1000 USDT, then there were victories and defeats and ultimately the balance became 1258 USDT. As far as I know, I am the only one playing on my IP. I will forward the messages to your email. Thank you for your prompt support!

Здравствуйте! Выигрыш накоплен без бонусов. Было пополнение на 1000 USDT, затем были победы и поражения и в конечном счете баланс стал 1258 USDT. На сколько мне известно на своем IP играю только я. Сообщения перешлю вам на почту. Спасибо за оперативную поддержку!