BDM Bet Casino - Учетная запись игрока в казино недоступна.

Good morning, this morning I accepted a bonus from the aforementioned casino, advertised via email, deposited 30 euros, and they credited me another 30 euros as a bonus. I started playing and reached 200 euros in real balance winnings while still having the 30 euros bonus. At one point, the casino page disappeared... it completely closed, and every attempt to reopen it, both via app and browser, has been in vain. I want to preface this by saying that everything had always gone smoothly until now... quick withdrawals, even on weekends, except for the fact that a credit card I used only for deposits at this casino, and never for anything else, was cloned. So, it was cloned by one of their employees, but that's a separate issue and there's an ongoing complaint and investigation. Now, I'm eager to play enough to win something or to definitively close my account with that casino. Do you have any information on why bdmbet can't be accessed? Has any other player encountered the same problem? Thank you in advance.

Buongiorno, stamane accetto un bonus dal suddetto casino, pubblicizzato tramite mail, deposito 30 euro, e me ne vengono caricati altri 30 di bonus , comincio a giocare, arrivo a 200 euro di vincita nel saldo reale e ho ancora i 30 di bonus , a un certo punto sparisce la pagina del casino ...si chiude proprio e ogni tentativo di riaprirlo, sia da app che da browser sono risultati vani....premetto che finora era andato sempre tutto bene....prelievi veloci, anche nei fine settimana, a parte che mi hanno clonato una carta di credito che avevo utilizzato solo per fare depositi in quel casino, e mai e dico mai utilizzata per altro, quindi mi e stata clonata da qualche dipendente loro, ma questa e una cosa a parte e c'è ancora denuncia e indagini in corso, ora mi preme giocare ancora quel tanto che basta per vincere qualcosa o chiudere definitivamente con quel casinò, voi avete per caso notizie su come mai non si riesce ad accedere a bdmbet? Qualche altro giocatore a riscontrato lo stesso problema? Grazie anticipatamente

Dear Giuseppe.Catana,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify, whether the website is accessible for you, but your account is blocked?
• Was your deposit made by a different payment method other than the card that is contested in your dealings with the casino?
• Was the deposit method you used in your name?
• When was the last time you were in contact with the casino and what did you discuss?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Giuseppe.Catana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.