Blaze Casino - Бразильский игрок запросил возврат средств.

Dear Eide,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Could you please advise based on what grounds you request a refund?
• Is your account currently accessible?

If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I couldn't reach an agreement with the platform. They robbed me, it wasn't fair game.

Nao consegui um acordo com a plataforma. Eles me roubaram, não foi um jogo justo.

Hi Eide,

Am I correct in understanding that you believe someone else may have accessed your casino account? Instead of sending screenshots of the communication, could you please describe the issue in your own words? Feel free to write in Portuguese, as our website automatically translates everything.

Thank you.

Dear Eide,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.