Bombastic Casino - Аккаунт игрока был закрыт.

I signed up to Bombastic Casino on February 3rd. They offered a 100% first deposit bonus, so I used it to deposit $750.

I won on a slot game and my balance was about $7000, so I met the withdrawal requirements.

When I applied for a withdrawal, I received an email saying that KYC was required, so I submitted the necessary documents.

My account was then blocked, as I was allegedly violating the bonus terms and conditions.

I was following the terms of use when playing, so I don't understand why my account was blocked, and I would like you to investigate this.

2/3にボンバスティックカジノに登録しました。100％の初回入金ボーナスがあったので、そちらを利用して750ドル入金しました。

スロットゲームで勝利し、残高が約7000ドルで出金条件を満たしました。

出金申請するとkycが必要というメールがきたので必要書類を提出しました。

その後、ボーナス利用規約に違反する行為を行っていたと言われ、アカウントがブロックされました。

利用規約を守ってプレイしていたのに、アカウントをブロックされて納得がいかないので、そちらで調査して頂きたいです。

Dear haoerzhongtian71,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bombastic Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Could you please share with me your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered on 2/3 and my account was blocked on 2/11.

The email is being forwarded.

2/3に登録し、2/11にアカウントがブロックされました。

メールは転送してます。

Thank you very much, haoerzhongtian71, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear haoerzhongtian71,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since Bombastic Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news.

Thank you for your understanding and patience!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Haoerzhongtian71,

This is Jimmy from Bombastic Casino. We are currently investigating your case.

I'll update here once we have a resolution.

Thank you!

I received this email from the casino. I checked the terms of use and found no violations. Please continue to investigate.

カジノからこちらのメールが届きました。利用規約も確認しましたが、違反している点はありません。引き続き調査をお願い致します。

Hi Haoerzhongtian71,

I am already coordinating with Casino Guru on the result of the investigation.

Thank you.

Dear haoerzhongtian71,

I wanted to inform you that Bombastic Casino has provided us with a comprehensive explanation and report regarding your case. Unfortunately, the evidence clearly demonstrates collusion with other players, which constitutes a severe breach of the Terms & Conditions at any online casino.

For strategic and security reasons, I am unable to disclose further details of the findings. However, please be assured that all provided materials were thoroughly reviewed and evaluated.

Given these circumstances, I must regretfully reject your complaint as unjustified.

Thank you for your understanding. I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center - we’re always here to assist you.

Best Regards,

Kubo