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I made a withdrawal of $ 900 and it was refused because it tells me that I did not respect the terms and conditions by telling me that I did not respect the bet of $ 4 and I did not have never exceeded $ 1.20 and tell me tell me that this decision is final it is once again nonsense thank you thank you

j’ai fais un retrait de 900$ et celui-ci a ete refuser car il me dise que je n’ai pas respecter les terme et conditions en me disant que je n’ai pas respester le bet de 4$ et je n’ai jamais depasser 1,20$ et me dise dise que cette décision est défininitive c’est encore une fois du n’importe quoi merci de merci

Dear bigjos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs and I found this:

„The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:

....

4. Betting more than CAD 4 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game"

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you are sure you didn’t breach this rule, please forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru. Additionally, please specify how much money you deposited in order to activate this bonus.

If there is any relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

It's good I give up the last time I lodge a complaint I won but it took 3 months before getting paid and a lot of time I thank Boo casino because it's over for me and I will never put my money's aside money on online casinos it happened too often when it comes time to charge there is always a problem and it was the last time thank you !!!

c’est bon j’abandonne la dernière fois que j’ai porter plainte j’ai gagner mais sa pris 3 mois avant de me faire payer et enormemenemet de temps je remercie Boo casino car cest fini pour moi pus jamais je vais mettre de mon argent sur les casino en ligne c’est arrivé trop souvent quand il arrive le temps de ce faire payer y a toujours un probleme et la c’etait la dernière fois merci !!!

Do I understand correctly that you are no longer interested in our help? Do I have your permission to close this complaint?

Yes

We are rejecting this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.