Casino Dome - Депозит игрока никогда не поступал на его счет.

Made a deposit on May 17,2021 for 29.9 cad with paysafe.. Paysafe confirmed it was successful I've emailed the casino on several occasions.. It's nearly been a month I've provided them with the transaction ID my email from paysafe.. Takes them 5-7 days to respond to email and ask the same thing over again which has already been provided numerous times.. They said they sent it to the proper department nearly 3 weeks ago... No live agents in chat phone number says to use chat and you can't

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Ryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.