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On Thursday I was supposed to have been approved for withdrawal by bank transferz we are on Tuesday and I have not received anythingz I have asked for all the details to track it and I do not get a response, I am still waiting

El jueves se supone que me aprobaron la retirada por transferencia bancariaz estamos a Martes y no he recibido nadaz he pedido todos los detalles para rastrearla y no obtengo respuesta, sigo esperando

Dear Arturo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you have requested your withdrawal on the 24th of June 2021 via bank transfer? Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

To conclude, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Arturo, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru