CosmicSlot Casino - Игрок испытывает трудности с выводом своего выигрыша.

I've been waiting more than a day for them to accept a withdrawal request, it's still pending. I've tried contacting the finance department but have not had a response yet.

Dear Hugo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply and patience.

Best regards,

Petronela

Hello. The problem has already been resolved, I just had to validate some documents that I thought had already been validated when I made the first deposit. greetings

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Hugo, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru