Daddy Casino - Проблема с депозитом игрока остается нерешенной.

I lost a deposit of 645 rubles with this worthless project. They have been messing with me for five days now.

Потерян депозит на сумму 645 рублей , этим фуфломицидным проектом. Пятый день уже морочат мне голову.

Dear LEPENIK_1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

support is very impudent and refuses to solve the problem in every possible way. Yes, I understand the delay, well, three days maximum. In general, it is possible to punish the casino for such an attitude towards the client. Since they have been holding my money for a long time. And they are evading it in every possible way

поддержка очень борзая и всячески отказывается решать проблему. Да я понимаю задержку ну максимум три дня. Вообще за такое отношение к клиенту возможно наказать казино. Так как они уже долго задерживают мои же деньги. И всячески укланяются

Dear Customer,

We sincerely apologize for the inconvenience caused with your deposit. Please rest assured that we are doing everything possible to resolve this issue as quickly as we can. We will keep you informed as soon as we have any updates.

Thank you for your patience and understanding.

Best regards,

Daddy Casino team.

Dear casino, but here is an answer to one simple question? Why should I wait for my money? In what rules is this stated? That the client should wait. How will you compensate my time, my nerves, and my money. Why don't casinos fine!?

Уважаемое казино , а вот ответе на один простой вопрос? Почему я должен ждать свои деньги? В каких правилах это указано. Что клиент должен ждать. Чем вы будете компенсировать мое время, мои нервы , и мои деньги. Почему казино не штрафуют!?

Let's do it this way, I fundamentally want to return this amount not to the deposit, but to the card with which I made this deposit. Since when closing the account, you are obliged by your own rules to return the money to me. If you did not place bets on them. I will not play in such a rotten casino that does not respect the client anymore. In a word, they are power brokers.

Давайте поступим следующим образом, я принципиально хочу вернуть данную сумму не на депозит , а на карту с которой я делал этот депозит. Так как при закрытии счета вы обязаны по своим же правилам вернуть мне деньги. Если не делал на них ставок. Больше в таком тухлом , и не уважающем клиента казино , я играть не буду. Одним словом мощеники.

If a fine were imposed on the casino. They would quickly find ways to replenish and withdraw). And since they feel unpunished, they do what they want.

Если бы на казино накладывался штраф. Они бы быстро находили способы пополнения и вывода). А так как они чувствуют себя безнаказанно , вот и делают что хотят.

In general, the casino refuses to return funds in every possible way, and when closing an account, it violates its rules. A photo of the correspondence is attached, I think the casino is a scammer, since any responsible organization could have resolved the issue that arose on December 16, 2024

В общем казино всячески отказывается возвращать средства , при закрытии счета тем самым нарушает свои правила. Фото переписки прилагается , считаю казино мошенники так как любая ответственная организация могла бы решить вопрос который возник ещё 16 декабря 2024 года



Your deposit has been successfully credited.

Please note that you will be able to make a withdrawal after the triple turnover rule and if you have the required minimum amount to request a withdrawal.

Thank you, the deposit has been credited and already lost. But have some conscience. Next time. And you owe me at least another 10 thousand rubles as moral damages.

Спасибо депозит то начислен и уже проигран. Но вы совесть имейте. В другой раз. И вы как минимум должны мне ещё 10 тысяч рублей в качестве нанесенного морального вреда .

Dear LEPENIK_1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru