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Good evening,

I am from Spain I am trying to withdraw my funds in 1 win, so I have been 4 months and it is impossible. I try but they reject the operation. Contact the technical service send the documents they asked me and nothing. Has someone from Spain let you withdraw funds? I need help or how to report them.

Thanks

Buenas noches,

Soy de españa estoy intentado retirar mis fondos en 1 win, asi llevo 4 meses y es imposible. Lo intento pero me rechazan la operación. Contacte con el servicio técnico mande los documentos que me pidieron y nada. Alguien de España que le haya dejado retirar fondos? Necesito ayuda o como denunciarles.

Gracias

I'm sorry you made such a poor choice... I would not much hesitate to say that after 4 months your chance is gone for good. This casino operates under curacao licence, so you may start there. Or you can submit a complaint here: https://casino.guru/complaints so the others may see what you've been through, at least.

Are you still in touch with the casino, please?

Im not op, but my complaint is similar. I deposited 20 euros 3 days ago. Deposited with debit card, easiest thing ever, super fast.

I made quite a lot of money with those 20 euros, but now withdrawing the winnings is impossible. The website allows me to withdraw the money choosing from 3 methods. Card, crypto or "Perfect Money".

Every card attempt is rejected shortly after, no justification whatsoever. Crypto wallets don't seem to work as well, so I am now trying to use perfect money. I read a complaint about 1win on here referring the perfect money bank, he ended up paying like 120 euros in commission.

Talked to support multiple times, they are useless, if there is actually any support and not some automatic bot responses. Their say on this whole thing was "keep trying, change method". Withdraws take up to 48 hours bla bla bla. Awful support really.

I have submited a complaint already, just leaving this post here so people know what they are getting themselves into.

If i ever get to withdraw my winnings, will come back to this post and give an update on my situation, but doesn't change the shady experience I had with this casino.

Hello, thank you for the explanation and sharing. It all makes a bad picture. Our team will investigate further, however. Hopefully, the casino will cooperate, it's always a crucial part of any complaints.

Hi, I can tell you that 1 win is one of the most scammers in the world right now, I'll explain in the short term what happened, playing I got to 100k, I was loading a lot of money, and I was lucky enough to arrive at 100k, the problem is that from there I was no longer able to download the money, a nervousness with the operators who kept telling me try again, try again, try again, but nothing, now I have reached the most total disappointment and despair, so I decide to play them again , and I get to 500k, a figure never reached until now, the real problem is that already by not making withdraw I said, fuck me now how the hell do I do? , and no gentlemen, after 2 days waiting for contact and more, they close my account, you can not imagine how many emails, and how many times I had to write to the site, I was crying, thinking all that money won, and not to be able to withdraw them, but especially when they closed my account, from there the world fell on me, I tried in all the ways in the world, but nothing gets me an email with written, we checked your account, and there is it was a violation or something illegal, I really wanted to eat them, I sent my documents, with face also, all the credit cards that I top up my account, and they tell me that I play illegally, I knew I shouldn't top up a lot of money there and then arriving at a very large balance, I played, and I still play it at Italian sites, and then arrived at the conclusion I sent another email with a huge disappointment, to think that I was feeling really bad, all that money won legally, disappeared in 2 days, truly gone mad, and the first time this happens in 10 years of play, the other sites never had any problems, I ask you to be careful and never happen I hope so in my situation, left without a I have a shred of hope, I only have one last email to send and see if I can recover it

Salve, posso dirvi che 1 win e uno dei siti in questo momento più truffatori del mondo, Vi spiego a breve termine quello che è sucesso, giocando sono arrivato ad arrivare a 100k , io stavo caricando tanti soldi, e ho avuto una fortuna ad arrivare a 100k, il problema è che da lì non riuscivo più a scaricare i soldi, un nervosismo con gli operatori che continuavano a dirmi riprova, riprova, riprova, ma niente, arrivato ormai alla delusione e sconforto più totale, decido quindi di giocarli di nuovo, e arrivo a 500k, una cifra mai raggiunta fino ad adesso, il vero problema sta che già non facendo prelevare avevo detto, cazzo io adesso come cavolo faccio? , e niente signori, dopo 2 giorni che aspetto contatto e altro, mi chiudono l’account, non potete immaginare quante email, e quante volte ho dovuto scrivere al sito, mi stava venendo da piangere, a pensare tutti quei soldi vinti, e non poterlo prelevarli, ma sopratutto quando mi hanno chiuso il mio account, da li mi è cascato il mondo addosso, ho provato in tutte le maniere del mondo, ma niente mi arriva un email con scritto, abbiamo controllato il tuo account, e c’è stata un violamento o qualcosa di illegale, io veramente li volevo magiare, ho mandato documenti miei, con faccia anche, tutte le carte di credito che ho ricaricato il conto, e loro mi dicono che io gioco illegalmente, io lo sapevo che non ci dovevo ricaricare tanti soldi li e poi arrivando ad un saldo grandissimo, ho giocato, e ci gioco ancora ai siti italiani, e quindi arrivati alla conclusione ho mandato un altra email con una delusione grandissima, a pensare che mi stavo sentendo veramente male, tutti quei soldi vinti legalmente, scomparsi in 2 giorni, veramente arrivati alla follia, e la prima volta che succede in 10 anni di gioco, gli altri siti mai avuto problemi, vi chiedo di fare attenzione e di non capitare mai lo spero nella mia situazione, rimasto senza un briciolo di speranza, ho solo un ultima email da mandare e vedere se possible recuperarlo

Hello everyone, I have been trying to withdraw from 1win since 8 March, I loaded 300 euros with a credited visa immediately I got to 2100 and tried to pre-wash them with the same card but they returned to my account and the operation was canceled then I tried with crypto account 3 withdrawals of 700, only 1 was successful the other two canceled again and the balance returned to the account, now I have reached 12 thousand on the account I have tried to withdraw in all possible ways I have more than 10 withdrawals pending (since there is a ceiling for withdrawal transaction) now they don't even cancel them anymore, really ridiculous live chat always the same answers, by email they replied to me at the beginning telling me to rest assured that everything was resolved that the account had no problem now they don't even reply to emails anymore, be careful, I'll update if there are any implications

Ciao a tutti e' dal 8 marzo che sto provando a prelevare su 1win , ho caricato 300 euro con visa accreditati subito sono arrivato a 2100 e ho provato a prelavarli con la medesima carta ma mi ritornavano sul conto e si annullava operazione allora ho provato con conto crypto 3 prelievi da 700, solo 1 e'andato a buon fine gli altri due di nuovo annullati e il saldo rimesso sul conto, ora sono arrivato a 12mila sul conto ho provato a prelevare in tutti modi possibili ho piu di 10 prelievi in sospeso (dato che ce' un massimale per transazione prelievo) ora non me li annullano neanche piu ' , chat live ridicola veramente sempre le stesse risposte, via email mi rispondevano al inizio dicendomi di star tranquillo che tutto si risolveva che il conto non aveva nessun problema ora non mi rispondono neanche piu alle email state attenti , aggiornero' se ci saranno risvolti

Hello,

I checked recently submitted complaints and only to find out that there are currently 9 open cases. Most of those concerning payment, I'm afraid.

Generally speaking, if a player manages to win a huge sum, it means a deeper, more time-consuming verification process, plus additional security checks. Due to these checks, the player's account may be blocked.

As far as I understand, you already passed this verification and placed 10 withdrawals due to the limits - now in pending status?

The casino suddenly stopped responding. Am I correct?

hello, the casino only replies to me in live chat but always with the usual replies to contact via email that they cannot know these things, they have not replied via email for 3 days. The withdrawals were previously canceled and the money returned to the account now the withdrawals instead remain in a pending state I have 10 withdrawals of 700 euros in pending state one of 1000 in pending state and 4000 on the account at the moment. I was only able to make a withdrawal of 700 euros on 8 March from there all this happened to me. We hope everything will be resolved also because this site is also being advertised by streamers

ciao, il casino mi risponde solo in chat live ma sempre con le solite risposte di contattare via email che loro non possono sapere queste cose , via email non rispondono piu' da 3 giorni . I prelievi prima venivano cancellati e ritornavano i soldi sul conto ora i prelievi invece rimangono in stato di attesa ho 10 prelievi da 700 euro in stato di attesa uno da 1000 in stato di attesa e 4000 sul conto al momento . sono riuscito solo a fare un prelievo da 700 euro in dato 8 marzo da li mi e' successo tutto questo. Speriamo si risolva tutto anche perche questo sito lo stanno pubblicizzando anche streamer

Hello alexx28,

In this situation, I would say that they may be working on it if all of those withdrawals are pending now. It's quite an amount in total, so it may take more time to proceed. If you feel that something is wrong., feel free to submit a complaint.

What do you think about it?

Hi Radka,

I will try to wait another 7 days hoping it will take longer, otherwise I will file a complaint later

Ciao Radka ,

Provero' attendere ancora 7 giorni sperando che ci voglia piu' tempo ,se no dopo presentero' reclamo

Hi alexx28,

ok - sounds reasonable.

In case something happens let us know, please. 🙂

1 win lousy site I have been trying to recover money for more than 10 days they do not withdraw not recommended never play

1 win sito schifoso sono più di 10 giorni che cerco di recuperare dei soldi non fanno prelevare sconsigliato non giocare mai

I am placed in the same situation as you, were you able to withdraw them?

Io sono messo nella tua stessa situazione sei riuscito a ritirarli?

no yet nothing they always repeat the same things in chatlive and via email they do not answer shit

no ancora niente ripetono sempre le stesse cose in chatlive e via email non rispondono uno schifo

Hello,

what did the casino tell you about the delay, please?

Are you in contact with their support, at the moment?

Hello,

I can see that Villiam invited the casino to join the complaint. Let's see what we learn.

thanks you were the only ones to try to help me let's see what they say and if they come to talk.

grazie siete stati gli unici a provare ad aiutarmi vediamo che dicono e se vengono a parlare.

Hello 5 days ago I put 700 euro on 1win to go up to 1300 then withdraw I received my withdrawal, then I redeposited 1600 and I went up to 5000 euro since I can no longer withdraw my money, they refused withdrawals so I started again and now it's pending without moving, the live chat always answers me to contact 1win by email but they don't answer me by email and it's still pending since 72 hours soon, is there a solution?

Hello,

why do you think you can no longer withdraw your money, please?

Did the casino provide you with any explanation?

If you think anything is wrong, you can submit a complaint here.