BassBet Casino — общее обсуждение (Страница 16)

Sunday evening I pressed for withdrawal and still nothing. I contacted them on live chat and also by email, I asked them if I should do anything and if they needed any documents, they told me no, everything is fine. In all the messages the same thing, "there is a delay, sorry, please be patient", but with all these reviews that I read - unfortunately after playing - I don't think I will get my money.

Κυριακη βραδυ πατησα για αναληψη και ακομη τιποτα.Επικοινωνησα στο live chat αλλα και με emails , τους ρωτησα αν πρεπει να κανω κατι εγω αν χρειαζονται καποιο εγγραφο μου ειπανε οχι ολα καλα. Σε ολα τα μηνυματα το ιδιο πραμα , "υπαρχει καθυστερηση συγνωμη καντε υπομονη" , αλλα με ολα αυτα τα reviews που διαβασα - δυστυχως αφοτου επαιξα - δεν νομιζω πως θα παρω τα λεφτα μου.

Don't worry. I experienced the same thing with them once, the first withdrawal took about 3 weeks to be credited, maybe a little longer, but the money arrived and the next withdrawals were in the account within 3-5 days.

Nevěste hlavu. Já zažila s nimi kdysi to samé, první výběr jim trval připsat cca 3 týdny, možná ještě trochu déle, ale peníze přišly a další výběry již byly na účtu do 3-5 dnů.

Hello, as far as I can see on the forum or in complaints, the casino pays in the end; however, it takes some time.

I'm not saying keeping the player waiting is okay, but I'd say it is too soon to consider the money lost.

Do not cancel any requests and it should be alright. If the casino, however, suggests an issue apart from delay, please reach out, just in case.

I've been waiting since 8/1 and 9/1 for the first two withdrawals and they still haven't been completed. In the live chat they keep saying the same thing.

the amount I want to withdraw is 4445 and I can only 500 per day and I can only have 3 withdrawals open.

Please help me because the amount is large.

It is NOT a bonus amount.

Περιμένω από 8/1 και 9/1 τις δύο πρώτες αναλήψεις και ακόμη δεν έχουν ολοκληρωθεί. Στην ζωντανή συνομιλία λένε συνεχώς τα ίδια.

το ποσό που θέλω να κάνω ανάληψη είναι 4445 και μπορώ μόνο 500 την ημέρα και μπορώ να έχω μόνο 3 αναλήψεις ανοιχτές.

σας παρακαλώ βοηθήστε με διότι είναι μεγάλο το ποσό.

ΔΕΝ είναι ποσό μπόνους.

That's been a really long wait, for sure.

Is your account fully verified there?

Our complaint team will investigate soon, and hopefully we'll find out what is going on.

same here. 3,6k since August. i have a open complaint. Bassbet lies and plays for time. 8,8 / 10 is a joke for this Casino. Martina from Casino-Guru is involved and try to help me. i recommend you to open a complaint too. I have several screenshots and full documentation of chats and lies from Bassbet.

To play at this particular casino, identification through documents is not required. Nevertheless, all the registration details are correct and match my personal information, and if I am asked to verify my identity through documents, I will do so immediately. They do not respond to emails, and on live chat they keep repeating the same things. The money is not from bonuses; it is money obtained after a deposit made via Visa. I have screenshots of everything, as well as email transcripts from every conversation I have had on live chat. This specific website is owned by Stellar Ltd and is licensed by the Anjouan Gaming Authority. Please, I ask you to do something.

According to our information, the casino operates without a license, actually.

Our complaint team will try to contact them regarding your case whenever the time comes. Please wait until you get notified.

This is your first withdrawal, right?

That's even crazier. 8.4/10 for an unlicensed casino that doesn't pay out?

I've also done some research. Bassbet belongs to Stellar Ltd.

https://stellarltdcasinos.com/

That's a large group. How can it be that people are being ripped off like this?

If you'd like to know more about why the safety is this high, you can find all the information here.

Also, whenever we see that a casino doesn't pay its players and those players come to us and submit complaints, then the safety index changes according to whether the casino will solve those complaints or not.

And what if you discover that the casino is systematically cheating and lying? Your colleague Martina is handling my case, and so far, what Bassbet is doing is just ridiculous and absurd. I've documented everything.

Did you finally get your money??

Τελικά τα πήρες τα λεφτά σου;;

We always take the appropriate and needed measures every time we see that a casino doesn't act as they should, and it is clearly shown in the casino's review.

Please know, though, that you need to cooperate with the casino regarding the verification and fulfill the requests, as they have to do this due to the AML policy. Only then can your account be verified and your winnings withdrawn.

I hope everything will end well for you soon.

I will definitely not give up on presenting this case here with 100% transparency and seeing how you handle it.

I submitted all the documents properly multiple times. More than necessary. Your colleague can attest to this.

Here's my case:

https://de.casino.guru/beschwerden/bassbet-casino-das-spielerkonto-wurde-geschlossen-1

Now Bassbet is claiming that emails from your colleague didn't reach Bassbet. I'm laughing my head off.

For me they are liar as its best.

Hello, let me add an active complaint link 👈 anyone can use it directly. I understand where the argument is coming from, and facts will be recognized.

Let's see what progress is about to come.

So I have the same problem. Bassbet casino doesn't want to pay out my winnings. I've been waiting for the fourth day and the casino keeps making excuses that I have to wait. Live Support keeps saying that I'm on the list... So why do they say that they pay out winnings within three days when they don't keep to that?

Tak mám stejný problém. Kasíno bassbet mi nechce vyplatit výhry. Čekám již čtvrtý den a kasíno se stále vymlouvá že mám počkat. Pořád píše live Support že jsem na seznamu... Proč tedy píšou že výhry vyplácejí do tří dnů když to nedodrží?

Hi, I've seen this happen quite a few times. Casinos try to advertise that they have fast withdrawals, but sometimes it depends on several things and then the problem arises when the player sees that they won't get their money within the promised time.

Anyway, is this your first withdrawal at this casino? Did you have to verify or not?

Ahoj, stretol som sa s tým už pomerne veľakrát, že sa niečo takéto deje. Kasína sa snažia robiť si reklamu tým, že majú rýchle výbery no niekedy to záleží od viacerých vecí a vtedy nastáva problém, keď hráč vidí, že ich nedostane do sľúbeného času.

Každopádne je to tvoj prvý výber peňazí v tomto kasíne? Musel si sa overiť alebo nie?

I can confirm that in terms of withdrawals it is the worst casino I have ever played at.

I've been waiting for withdrawals for 6 business days now, with the same old responses about being in a queue, delays, etc.

Once it even took 3 weeks, specific account fully verified.

Posso confermare che come prelievi è il peggior casinò a cui abbia mai giocato.

Anche tutt'ora sto aspettando dei prelievi da 6 giorni lavorativi, sempre le solite risposte che sono in coda, ritardi, ecc...

Una volta addirittura sono passate 3 settimane, specifico account completamente verificato.

So far they don't want anything from me that I have to get verified. But I have no problem with that, I can prove everything. It's crazy. I just really hope they pay me back.

Zatím po mě nic nechtějí že se musím nechat ověřit.Ale žádný problém s tím nemám všechno mohu doložit. Je to šílený. Já jen pevně doufám že mi peníze vyplatí

Their tactic is to delay withdrawals as much as possible so that people gamble their money again.

It's typical of many casinos, but in others that I won't mention here, withdrawals are processed in less than 6 hours. It's simply called reliability.

La loro tattica è quella di far ritardare al massimo i prelievi in modo che la gente rigioca le somme.

E' tipico di molti casino, in altri invece che non sto a scrivere qua i prelievi vengono elaborati in meno di 6 ore, semplicemente si chiama serietà.