BetSofa Casino — общее обсуждение (Страница 5)

But from what I can see, this KYC process is a point for improvement at Betsofa...

Mas pelo que vejo esse processo de KYC é um ponto a ser melhorado no Betsofa...

Yes, that's quite logical. But you will pay more for a fast passport processing as you say, and for one verification it would probably not be optimal. So try to communicate with them further and see what they tell you. If nothing can be resolved, we will try to help.

Fingers crossed.🤞

Support gave me a different position today. They said they would pass it on to the department in charge and get back to me via e-mail. I'll wait and hope it works out. 🤞🤞

O Suporte hoje me passou uma posição diferente. Disse que passaria para o Departamento responsável e me posicionaria via E-mail. Vou aguardar e torcer para que dê certo. 🤞🤞

That's a slightly more positive answer, so let's wait and see what they come up with. Hopefully they'll be able to find an alternative and you'll be able to verify. 

Good luck. ☘️😊

Hello , i add complaint in casino guru but complaint is examing now, i wait 12 days for verification, first of all i wait 5 days for verify all documents in site all document will accepted every 24 hours not faster 🙂, after this support send me mail to send another photo with numbers, i will do IT after this send me another mail to record video, and after this today i wait 6 days. Its one big joke.

Hello, you are getting close to the time frame we give casinos to complete the verification. It's quite a long time and if they keep asking something different I personally would be in favor of asking it all at once so I can send everything. But maybe the casino doesn't think something is right and they need to verify it 100% and want to be sure. So it's good that you cooperate and I believe that if you do the verification successfully, you won't have problems anymore.

If you do, our team will be here to help you. If you find out anything new, I'll be here. 

Fingers crossed.🤞🤞

Wrong ??

Im 39 years old, i send everything , what can be wrong ?? Only casino , i Play without bonus only slots. I deposit 496 and want withdraw 1000.

But sometimes the casino may not like something about the documents, selfie or what you send and that's why they ask for more. I don't know what it could be but it's a process that casinos are extra careful with and you're certainly not the first or last person to go through something like this. However, as long as everything is going well on your side then there is nothing to worry about and it will turn out fine I hope.

Jaro i have over 100 casino and bookmakers account , i have all of wallet like binance , coinbase etc, always my document will accept without problem , this is first time where my verification is so long 🙂

I understand that, sometimes casinos may extend the verification a bit for some reason but as I said, they probably just want to be sure of something. If it takes more than 14 days, you can file a complaint with us and our team will try to assist you. What do you think, can you manage? 🙂

I have complaint in casino guru case is examing , by Victoria but still no news

I know what it's like, I'm having trouble with KYC too. I also have several accounts at other casinos. I've already been through some that were very invasive and bureaucratic, even asking for a statement of my accounts for the last 3 months, I sent everything even without agreeing and after a period of 12 days everything was fine (This invasive KYC that I described was not from Betsofa). I believe that Betsofa's KYC needs to be improved, to be more agile and to increase the options of automatically accepted documents in order to reduce the manual analyses that take the longest.

Eu sei como é isso, tbm estou com dificuldade nesse KYC. Tbm tenho várias contas em outros Cassinos. Ja passei por uns que foram bem invasivos e burocraticos pedindo ate extrato das minhas contas do ultimos 3 meses, envei tudo mesmo sem concordar e apos um periodo de 12 dias deu tudo certo (Esse KYC invasivo que descrevi não era da Betsofa). Acredito que esse KYC da Betsofa precisa de um aprimoramento, para ter maior agilidade e aumentar aa opções de documentos aceitos de modo automático pra reduzir as análises manuais que são as que mais demoram.

Oh I'm sorry, so while it's being resolved, I believe we'll have news soon.

Ok yesterday my account is verified, i withdrawal money VIA crypto in terms time payout is 0-24 hours, but betsofa extends everything to the max now i will wait 18 hours 🙁

It makes me happy that one step is already behind you, now just get the money. 

Anyway, since we communicated over the weekend, did you get it yet or not? I have a feeling that waiting a day wouldn't be that much at all, so I wouldn't worry right away.😉

Terrible experience.

Account fully verified. Let me deposit and play. Hit €400 profit. Request a withdrawal and wouldn't you know it. 'We require more KYC . Another ID document and a selfie with note. Funny, didn't ask for extra KYC for deposits? But did for withdrawal? Utter idiots.

Will see how it goes but doesnt make me want to play here long term.

Well, it is actually not that unusual to be asked for some additional verification, to tell you the truth.

I hope that everything will go well, and we'll wait for the update from you.

May I also ask how long you have been playing at this casino?

This caisno purposefully attempting to use KYC as a method of delaying the withdrawal. Let's call a SPADE a SPADE.

1 - Account was fully verified with ID, selfie, proof of address and skrill.

2 - I won €640. I requested the withdrawal.

3 - Suddenly I need further verification (odd the further verification wasn't required for depositing...). They need a SECOND ID document and me holding a selfie with the document. I sent all this as I have a second passport for sweden.

4 - I get this absurd email -  

Dear Player!

 Thank you for providing a unique photo.

Due to increasing fraud attempts on the internet, we are looking to enforce all possible measures to keep our customers’ funds secure.

In order for you to proceed with the additional verification procedure, please record a short self-identification video with your document (passport). Please prepare your document and a piece of paper with the handwritten date of recording and our product's name.

Things you must perform in the video:

1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.

2. Show what is around you, so that we can make sure there are no third parties nearby.

3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.

4. Show yourself holding your document, and a paper with today's date our product's name.

5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.

Best Regards,

BetSofa Verification Department

5 - I do the video and send it all in. I also send screenshots showing my ID and account verified via SUMSUB (as we all know the AI powered third party software used by 1000's of businesses that detects fake documents). This was from a different casino that uses SUMSUB.

No withdrawal and radio silence. You know as well as I do the casino is acting inappropriately and only because I won money.

Thank you for 'telling me the truth'.

x2 IDs, x2 selfies, then a video requesting the below. This is absurd and only designed to delay withdrawals. Disgusting behaviour

Dear Player!

 Thank you for providing a unique photo.

Due to increasing fraud attempts on the internet, we are looking to enforce all possible measures to keep our customers’ funds secure.

In order for you to proceed with the additional verification procedure, please record a short self-identification video with your document (passport). Please prepare your document and a piece of paper with the handwritten date of recording and our product's name.

Things you must perform in the video:

1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.

2. Show what is around you, so that we can make sure there are no third parties nearby.

3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.

4. Show yourself holding your document, and a paper with today's date our product's name.

5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.

Best Regards,

BetSofa Verification Department

No withdrawal and radio silence. You know as well as I do the casino is acting inappropriately and only because I won money.

So, in this case you have done right by submitting your complaint here. Our team will soon review it and start investigating.

How long have you been playing at this casino?