Gohog Casino — общее обсуждение

Looking at the number and nature of complaints, it's hard to see why this casino has such a high rating.

I filed a complaint with Gohog because of their complete fraudulent behavior, but Gohog got fed up and refunded my money, and the status was changed to "resolved." However, I am astonished that such a casino is still operating without resolving the fundamental issues.

クレームの件数や内容を見ると、このカジノの評価が高い理由がわかりません。

私は Gohog から徹底して詐欺的な行動をとられたので、異議申し立てを行いましたが、面倒になった Gohog が返金して「解決済み」のステータスになりました。しかし、本質的な問題は解決しないままでこのようなカジノが運営されていることに驚きを隠せません。

Hello,

Honestly, I'd say you have quite answered your own question. So far there have been only 4 complaints ever submitted, including your attempt, which you practically canceled by accepting the casino offer. Here comes the only one solved, by the way.

Without you, the players giving the complaint team enough time to investigate the fraudulent behavior, not much will change. Moreover, take that from the casino's side - why would they "bother" with changing anything if you agreed with the refund?

I guess that's the answer. 🙁

No, from the beginning I had no intention of "compromising" by offering a refund, and I made that intention explicitly stated in the complaint section.

Originally, gohog said that "solid evidence of advantage play is already in place," but it was never presented until the end.

I asked for an extension of the claim period and waited for evidence of thorough advantage play (i.e. proof that I was at fault in the matter), but gohog got fed up and refunded the money, and the matter was simply considered "resolved" in Casino Guru's system.

In other words, I put in a lot of time and effort before I was finally able to withdraw my money, which was my right. So what happens if you don't consult a third party like me?

Again, I am asking for an extension of time to make a claim. I am not asking for more money. I am asking for the casino to either admit they tried to take my funds without proof, or provide proof of advantage play.

いいえ、はじめから私は返金で「妥協」するつもりはありませんでしたし、その意向はクレーム欄で明示的に言っています。

もともと、「アドバンテージプレーの確固たる証拠が既に用意されている」と gohog は言いましたが、最後までそれは提出されませんでした。

私はクレームの期間延長を求め、徹底的にアドバンテージプレーをした証拠(すなわち、本件で私に非があるという証明)の提出を待ちましたが、面倒になった gohog が返金をして、 Casino guru の制度上「解決済み」となってしまっただけなんです。

つまり、私は多大な時間と労力を注ぎ込むことでようやく当然の権利である出金がなされたんです。では、私のように第三者機関に徹底的な相談をしなかった場合にはどうなるのでしょうか？

繰り返しますが、私はクレームの期間延長を求めています。それは、より多くのお金を求めるわけではない。カジノが証拠もないのに私から資金を没収しようとしたことを認めるか、アドバンテージプレーの証拠を提出するかだけの二択です。私はそれを求めているだけです。

Sorry, but do I understand correctly that you are not happy with the result of your complaint?

If it is so, you can ask to reopen it, and our complaint team will get back to you, for sure.

Yes, that's right.

I asked to reopen it but they refused because the money had already been refunded.

はい、その通りです。

再開を依頼しましたが、既に返金されているからという理由で拒否されました。

It's not enough to just give a refund.

If that's the case, when I run a casino, I'll just confiscate the big winners and find fault with them. If there are some troublesome players, I'll just refund their money. There are many players who don't even know about Casino Guru, so just doing that is a profit.

I cannot understand how a casino that engages in such malicious behavior can have such high ratings.

返金すればそれで良い、ということではないはずです。

であれば、私がカジノを運営するときに、とりあえず大勝ちしたプレイヤーに難癖をつけて没収します。 一部に面倒なプレイヤーがいれば返金対応をするだけです。 Casino Guru などの存在すら知らないプレイヤーが多数ですから、それをしているだけで利益になりますよね。

私は、このような悪質な行動をとるカジノが高評価でいることに納得できないんです。

Oh, I understand. I'm sorry that we couldn't be of much help then.

What would you like from the casino now, though?

Just express yourself, no worries, even though now it is probably not possible to do much if you accepted the refund, you know. 🤷‍♀️

Thank you for your reply.

What I look for in a casino is one of two options:

- Evidence that I played advantage.

- He admitted that he couldn't prove any advantage play, but made up a story in order to confiscate his balance.

Also, gohog claims that he has already sent proof of advantage play to Casino Guru, but it is highly likely that this is false (First of all, I am not advantage playing) (Casino Guru closed the claim before it even reached them).

Although people want to know whether evidence has really been submitted, they cannot reopen the claim, and as a result, gohog has been able to get away with winning.

I cannot tolerate this, so I want to thoroughly expose the truth.

ご返信ありがとう。

私がカジノに求めているのは、次の二択のうちいずれかです。

- 私がアドバンテージプレーをしたという証拠。

- 本当はアドバンテージプレーは立証できなかったが、残高没収をするためにでっちあげをしたという白状。

なお、 gohog は Casino Guru 宛にすでにアドバンテージプレーの証明を送ったと言っていますが、それが虚偽である可能性が高いです。(第一に、私はアドバンテージプレーをしていないです)(Casino Guru には届いていない状態でクレームが閉鎖されました)

本当に証拠が提出されたのかどうかを知りたいのに、クレームを再開することができないから、結果として gohog の「逃げ切り勝ち」になってしまっているのが現状です。

私はこれを許せないので、徹底的に真実を明らかにしたいんです。

I understand your point here, but as I said before, unfortunately, now we are not able to do anything. As soon as your complaint was marked as resolved because you got your money, which you confirmed, there is nothing more we could investigate here.

We are not able to provide you any evidence from the casino, and only the casino could send it to you as it is confidential.

So, the only way here, as I believe, is that the casino has to be willing to communicate with you regarding all this. Our hands are tied here.