Информация о казино Wikiluck

Well, I would like to know what you think of this casino since they are giving me problems to withdraw 700 euros, because I don't see any reviews here

Bueno me gustaria saber que os parece este casino dado que me estan dando problemas para retrirar 700 eur, porque no veo ninguna reseña por aqui

Hi, I was looking at the casino and I see its safety index is 5 which is not great actually. It has a couple of warnings, which would not add to its credibility in my opinion either, and I have only seen one review written by a player a month ago. 

Anyway, as for your withdrawal, what kind of trouble does the casino create that it doesn't want to pay you ? How long have you been waiting ? Do you have a verified account here ? 

Let me know where you stand in your case.

Wikiluck doesn't pay me, I've been waiting for 48 hours and they drag their feet in the chat

Wikiluck no me paga,llevo 48 horas esperando y en el chat dan largas

Hello

I have a pending withdrawal of 900 euros and those from the chat are waiting. I've been waiting for 48 hours and nothing. I uploaded my documents and I don't know if they are verified either. Can you help me?

Hola

Tengo pendiente un retiro de 900 euros y los del chat san largas. Llevo 48 horas esperando y nada. Subí mis documentos y tampoco se si estan verificados. Me pueden ayudar?

Hello. Do you have any information about your documents to be accepted by the casino yet? You need to wait until your account is fully verified in order to receive the withdrawal. This can take some time, especially when it comes to the first withdrawal. We usually give casinos 14 full days to proceed with the payment before we intervene.

Please keep us informed about any updates regarding this.

Well, I see it differently if a casino advertises fast payouts and gets all the data. The payout should be significantly faster.

It is a KYC verification that runs automatically and after uploading the bank details everything should be ready!!

Also ich sehe das anders , wenn ein Casino mit schnellen Auszahlungen wirbt und alle Daten kriegt . Sollte die Aiszahlung deutlich schneller gehen.

es ist eine Kyc Verifizierung die automatisiert läuft und nachdem hochladen der Bankdaten sollte alles ready sein !!

Hello,

First of all, WikiLuck promotes with a quick payout, which is not the case. I deposited 5000 euros and just want to withdraw 5000. I did all the KYC and even sent it again by email. There is no response to emails at all. Both departments, support email and KYC email, did not respond during the 3 days.

The live chat says the finance department is working on the payout. So if you start working on it, how can it take so long? Logically, it doesn't make any sense. I really had hoped for more and after my payout works, whenever it happens, I probably won't play there anymore, unless there's another surprise and someone answers my emails!! And sends the money in a reasonable amount of time. As I said, the screenshot and the reality seem to be different.

Hallo,

zunächst einmal wirbt WikiLuckmit einer schnellen Auszahlung was aber nicht der Fall ist . Ich habe 5000 Euro eingezahlt und will gerade 5000 abheben habe all Kyc gemacht und nochmal sogar zusätzlich per Mail geschickt . Auf emails wird komplett nicht reagiert . Beide Abteilungen Support email und Kyc E-Mail haben während der 3 Tage nicht geantwortet .

der Live Chat sagt die finanzabteilung arbeitet an der Auszahlung . Also wenn man anfängt dran zu arbeiten , wie kann es dann so lange dauern . Ergibt eine logisch keinen Sinn . Hätte mir wirklich mehr erhofft und nachdem meine Auszahlung klappt wann auch immer werde ich da wohl nicht mehr spielen , außer es kommt jetzt noch ne Überraschung und es antwortet mal einer auf meine emails !! Und sendet das Geld in einer humanen Zeit . Wie gesagt der Screenshot und die Realität scheint eine andere zu sein

You might be right; we just give casinos 14 full days before our complaint team intervenes in each case.

The payouts should be fast in case everything runs smoothly, that is right.🙂

I believe that if they really advertise fast payouts, they should keep their promise. If the KYC is done and everything is okay, you should be getting your money as soon as possible. Don't forget also that there are some different processing times for each payment method, so we cannot say exactly what the time should be to process the payment in general.

Which one did you use, by the way?

Please try to stay patient and let us know about any news.

Hello, I've already made three withdrawals of €50, €80, and €240. The longest one took five days. Right now, I have a larger withdrawal pending for four days, but they're not answering the phone either. (I should mention that I receive cashback on deposits every Monday and they also sent me Amazon gift cards.)

That said, they don't answer my emails, and when I chat with them every day, they always tell me that they're working on it in another department and that they can't contact them.

I've sent emails to the four addresses I have for them and nothing. And also to my VIP agent who gave me the Amazon cards, but she hasn't replied either.

I'll wait until tomorrow, which will be 5 days already, and I'll tell you how things are going, but it doesn't smell good to me.

Buenas yo ya he realizado 3 retiros de 50, ,80 y 240€ el que más a tardado fue 5 días ahora mismo tengo un retiro pendiente más grande desde hace cuatro días pero tampoco me contestan al teléfono ( tengo que decir que los lunes me duren cashback de lo depositado y me derion tarjetas con saldo para Amazon tambien

dicho esto no me contestan a los correos y hablo todos los días por el chat y siempre me dicen que están trabajando en ello en otro departamento y que ellos no pueden contactarlos

les he enviado correo a 4 correos que tengo de ellos y nada? Y también a mi agente vip la que me dio las tarjetas Amazon pero tampoco me contesta

esperaré a mañana que ya hace 5 días y os digo cómo va el tema pero no me huele bien

Hello!

I reckon there are casinos out there with much smoother withdrawal processes, and this is not a very convenient situation for you as a loyal player.

In similar situations, I would expect VIP managers to be in constant communication with players; however, it seems I was mistaken. Thank you for keeping us up-to-date with your progress, and I hope it won't take longer than necessary.

It's been 5 days now and they keep telling me it's under review and I'll have an answer soon, but they haven't processed my withdrawal.

I hope you can help me.

Pues ya han pasado 5 días y siguen diciéndome que está ya en revisión que en breve tendré contestación pero Mi retirada no me la hacen ,

espero me pueda ayudar

This is what my VIP agent told me yesterday

I have informed the finance team to expedite your payment process.

I'll keep you updated as soon as I have an update.

Kind regards,

Paula

WikiLuck.com

But not today, today I'm still the same.

Esto me dijo mi agente vip ayer

He informado al equipo financiero para que agilicen el proceso de tu pago.

Te mantendré al tanto apenas tenga una actualización.

Saludos cordiales,

Paula

WikiLuck.com

pero hoy no hoy sigo igual

Well, I have to disappoint you a bit. First of all, we provide casinos with some time to resolve their own "troubles" directly. Only after 14 days does my colleague address a complaint.

I'm sorry; for now you have to be patient.

Hello good

Well, the payment finally arrived today! I still can't believe it, but it's been deposited after 5 days. Thank you so much for your attention and for the work you do.

Buenas

pues al final hoy me a llegado el pago todavía ni me lo creo pero si me han ingresado después de 5 días muchas gracias por su atención y por el trabajo que haceis

That is great you received your winnings. We always try to help as much as possible.

What about now, though? Will you still continue playing there after this experience? What do you think?

And if you feel like writing your user review about the situation at this casino, feel free to do so here at any time.

Good afternoon

I have problems with withdrawing funds to the Wikiluck casino 963 euro.

What should I do in this case?

From the message you got, it looks like you haven't finished the wagering.

Did you play with some bonus, perhaps?

Try to get in touch with the support if you are unsure about that. They should explain everything to you.

Let us know how you go, please.

All the bonuses were lost and some were cancelled, and then I made a withdrawal.

Todos los bonos se perdieron y algunos se cancelaron, y luego hice un retiro.

So, have you tried to contact the support regarding the withdrawal issue?

What did they say about it, actually?