Novibet Casino — общее обсуждение (Страница 2)

At first they told me that I falsified the documents, which was a very serious accusation.

After a week of wondering why they said that, I confirmed that they were telling me that because I changed my phone plan, and my selfie photos, the document did not match the first one I sent since the account number on my phone bill It changed, due to the due movement I made to change the plan. He seemed incredible to me like no other agent. You could tell me why you were falsifying it, and I could get to the point of realizing it myself, then I uploaded an email with my selfie photos and the PDF that matched, within the email I explained the situation, as did five agents per call. .

After long conversations with the agents on this topic, they confirmed again that everything was fine and that they added. Additionally, the note for the withdrawals department. That I only had to wait 24 hours. Not even 24 hours have passed and they asked me again for my phone receipt document.

I don't understand what else I should do, or if the system has already gotten stuck with my documents and that's why it may take a little longer.

Al inicio me decían que falsificaba los documentos, lo cual se me hizo una acusación muy grave.

Después de una semana de preguntarme por qué decían eso, confirmé que me decían eso debido a que yo cambié mi plan telefónico, y mis fotos selfie, no coincidía el documento con el primero que mandé ya que el número de cuenta de mi recibo de teléfono cambió, por el debido movimiento que hice de cambio de plan. Se me hizo increíble como ningun agente. Me pudiera decir el por qué lo falsificaba, y llegar yo a tal grado de darme cuenta yo misma, después subí un correo ahora con mis fotos selfie y el PDF que coincidieran, dentro del correo expliqué la situación, al igual que cinco agentes por llamada.

después de largas pláticas con los agentes de este tema, me volvieron a confirmar que todo estaba bien y que ellos agregaron. Adicionalmente la nota para el departamento de retiros. Que sólo tenía que esperar 24 horas. No han pasado ni las 24 y me volvieron a pedir el documento de mi comprobante de teléfono.

No entiendo qué más debo de hacer, o si el sistema ya se trabó con mis documentos y por esto puede demorar un poco más.

I am patient, what makes me impatient is that none of the agents can give me an answer as to what I am doing wrong, or that they do not specify the reason why they check me 24 hours a day, they ask me again to send the same thing that I already did. They verified me.

I even have a certain fear that they will keep my money

Yo soy paciente lo que me impacienta es que ninguno de los agentes me pueda dar respuesta de qué estoy haciendo mal, o que no me especifiquen el motivo por el cual me verifican y a las 24 horas, me vuelven a pedir que mande lo mismo que ya me verificaron.

hasta tengo un cierto miedo que se queden con mi dinero

See if they themselves tell you that there is no problem and they ask you again, I know why it is and what is happening and I am going to explain it to you every time you send documents the same agent does not take it, a different one takes it and how You have been sending and sending emails with your documentation, it is more misplaced than anything, stop sending emails and do not respond to anything in a while. I advise you to take a maximum of 2 weeks and then go overboard, possibly a week and then you will see that it will only reach you where you want it. If this is not the case, communicate through the chat and explain the situation and they will tell you that they will pass it on to the corresponding department and then what you are going to do before they cut off communication eo df. The chat will be what. I will give you a page number so that you can address the problem through that number and yes. OE tracking only to that number. Invoice

Mira si ellos mismos te dicen que no hay problema y te la vuelven a pedir ya se por qué es y que está pasando y te lo voy a explicar cada vez que tú envias documentos no lo toma el mismo agente lo toma uno de diferente y como haz estado enviando y enviando correos con tu documentación está más traspapelado que nada deja de enviar correos no les respondas a nada en un tiempo yo te aconsejo que máximo 2 semanas y ya exajere posiblemente una semana y entonces verás que te llegará solo a dónde tu les indicaste de no ser así comunicate por medio de el chat y explica la situación y te dirán que lo pasarán al departamento correspondiente y entonces lo que vas a hacer antes de que te cortf la comunicación eo df. El chat será quf. Te de un número de folio para que por medio de ese número trates el problema y sf. Oe de seguimiento solo a ese número de. Folio

I see the same thing over and over again. If you have a problem and don't know what to do, you can file a complaint with us and we will try to help. 

I have a feeling it's going nowhere and I would get frustrated with being told everything is fine and then being told it's not and having to send the same document again.

What do you think, will you go for it ?

Yes, how do we proceed?

Si, como procedemos?

Just click on this link and file your complaint here. 

If you need or want to know what to expect from the whole process, then the guide- Complaint Resolution Information and Instructions will be useful for you.

If anything doesn't work or you need help, let me know.

Also, if you have an update, please don't hesitate to inform me. 🙂