Pandido Casino — общее обсуждение

Payout pending since September 29, 2025 – no response from Casino Pandido

Description:

Good day,

I requested a withdrawal from Casino Pandido on September 29, 2025.

As of today, October 9, 2025, this has not been paid out or processed, and I have not received any feedback from customer service.

I have performed all necessary steps correctly.

According to an email from the casino, no verification of my account was required, so I was able to complete the application as usual. However, nothing has happened since then.

I have contacted support several times by email but have not received a response.

My account is active, and there are no outstanding bonus terms or wagering requirements that could block a withdrawal.

Payment details:

Payment date: September 29, 2025

I'm asking Casino Guru for support because the casino hasn't responded to any of my inquiries and I haven't seen any progress with my withdrawal.

I am willing to provide all relevant evidence (emails, screenshots, transaction data, etc.) to substantiate the case.

Thank you for your help and support!

Best regards,

Auszahlung seit dem 29.09.2025 ausstehend – keine Rückmeldung vom Casino Pandido

Beschreibung:

Guten Tag,

ich habe am 29. September 2025 beim Casino Pandido eine Auszahlung beantragt.

Bis heute, 09. Oktober 2025, wurde diese nicht ausgezahlt oder bearbeitet, und ich erhalte keine Rückmeldung vom Kundendienst.

Ich habe alle notwendigen Schritte korrekt durchgeführt.

Laut einer E-Mail des Casinos war keine Verifizierung meines Kontos erforderlich, daher konnte ich den Antrag ganz normal abschließen. Trotzdem hat sich seitdem nichts getan.

Ich habe den Support bereits mehrmals per E-Mail kontaktiert, aber keine Antwort erhalten.

Mein Konto ist aktiv, und es bestehen keine offenen Bonusbedingungen oder Umsatzanforderungen, die eine Auszahlung blockieren könnten.

Details zur Auszahlung:

Auszahlungsdatum: 29.09.2025

Ich bitte Casino Guru um Unterstützung, da das Casino auf keine meiner Anfragen reagiert und ich bisher keinerlei Fortschritt bei meiner Auszahlung feststellen konnte.

Ich bin bereit, alle relevanten Belege (E-Mails, Screenshots, Transaktionsdaten usw.) zur Verfügung zu stellen, um den Fall zu belegen.

Vielen Dank für Ihre Hilfe und Unterstützung!

Mit freundlichen Grüßen,

Hello there.

That never sounds good if a casino doesn't communicate with their players at all.

You have been really waiting for a long time now, and if you don't know anything regarding your withdrawal at all, it must be hard for you, for sure.

I will ask my colleague to move forward with your complaint as soon as possible, and we will then contact the casino. Hopefully, they will communicate with us, at least.

Hang in there, please.

thank you very much for the support

vielen lieben dank für die unterstützung

Hello, I've already posted a complaint about Pandido Casino, but I've been waiting for a response from you for three days, and since Saturday, a reply I wrote to my post hasn't been published. I've never experienced such long wait times with Casino Guru before. Was this a technical error? I hope I'm posting in the right place...

Hallo, ich habe bereits eine Beschwerde zu Pandido Casino veröffentlicht aber warte schon seit 3 Tagen auf eine Reaktion von Ihnen und seit Samstag wurde eine Antwort die ich noch zu meinem Post verfasst hatte nicht veröffentlicht. So lange Wartezeiten kenne ich sonst garnicht von Casino Guru, ist dies ein technischer Fehler gewesen? Ich hoffe ich melde mich hier an der richtigen Stelle...

I hope that together we'll be able to get in touch with them and find out more regarding your case.

Keep us informed about any updates from the casino, please.

Hello.

I can see that Dominika has set up the timer on your complaint as we usually do, so you just need to watch out for that. We actually deal with hundreds of complaints every day, and it is not possible to reply to one every day, you know.

And don't worry, you post your replies to the right place, of course.

Hello!

I deposited money at Pandido, played, and won!

However, I now have the problem that my account has been blocked since the attempted withdrawal.

I received an email stating that my payout had been cancelled without any reason. I subsequently tried to contact them via email but have received no reply to this day!

I can no longer log in; it says my account is currently under review.

This amounts to over 10,000 euros.

I urgently need help!!!

Hallo!

Ich habe bei Pandido eingezahlt, gespielt und gewonnen!

Jedoch habe ich jetzt das Problem das seit dem Auszhalungsversuch mein Konto gesperrt ist.

Ich habe eine Email erhalten das meine Auszahlung storniert worden ist ohne jeglichen Grund, ich habe daraufhin versucht Email Kontakt aufzubauen bekomme jedoch bis heute keine Antwort!

Ich kann mich nicht mehr anmelden, dort steht mein Konto seie derzeit in prüfung.

es handelt sich hierbei um über 10.000.- Euro

ich bitte dringend um Hilfe!!!

Hello!

May I know since when this situation has been troubling you? In certain situations, the casino is the only one capable of urgently resolving such matters. However, I understand that your emotions must be pretty intense.

I suggest we start with a few concrete dates and then we can discuss further steps, of course.

I've been waiting since March 1st, 2026, and since it's a large sum of money, I'm worried! Thank you.

ich warte seit dem 01.03.2026, da es sich um eine große summe handelt mache ich mir sorgen! danke

I've been waiting since February 26th and they still refuse to pay, always using the same scripted excuses. Coincidentally, they rejected my payment today, claiming it was my bank's fault, which is a lie since I called them. They're doing this so they can start the calculation from scratch on Monday. They can keep you waiting like this forever. I have no hope of getting paid willingly, although I will try to at least recover what was deposited.

Yo llevo desde el día 26/02 y no quieren pagar siempre mismas excusas guionizadas, casualmente me lo rechazan hoy diciéndome que ha sido mi banco, siendo mentira, ya que los he llamado, lo hacen para empezar de cero a contar el lunes,así te pueden tener toda la vida, yo no tengo esperanza a qué me paguen por las buenas, aunque intentaré cobrar por lo menos, lo ingresado

I don't see the logic in that, since websites use terms and conditions and those are meant to be followed. If they don't want to pay, they should just say "pay when you want" and see how many people actually put their money there. They take advantage of the situation because, where they're regulated, they ignore those of us who actually play, since the license doesn't require much of them.

Pues no lo veo lógico ya que las webs usan términos y condiciones y eso están para cumplir, si no que pongan pagaremos cuando queramos aver cuántos meten su dinero ahí, se aprovechan porque, donde están regulados, pasan de los que jugamos, ya que la licencia les exige poco

I get that, and I empathize with you. Truth be told, large winnings are not always comparable with withdrawing a common amount. So yes, it sometimes involves quite frustrating yet necessary checks, which may potentially quite delay the whole withdrawal associated with this huge win.

Let's focus on the results, because unless those checks are done, speculating may increase stress based on my experiences. What do you think? Is it better for you to take a break from this situation?

Anything you feel is alright.

Hey there.

Everything you say makes sense and is highly appreciated. Because what truly matters the most, or let's say distinguishes cool casinos from the rest, is how the players actually feel.

Terms and overall practices based on license requirements play a significant role, but on the other hand, why would a player "give a damn" about those when the casino is not able to communicate in a supportive or transparent way?

I usually fall into explaining technicalities or rules, but you reminded me that this is something the casino should do in the first place to make its players feel like they matter and do so with a great deal of care.

Well, I don't need a break, I just want everything sorted out.

Naja ich brauch keine Pause, ich möchte nur das alles geklärt wird..

That's what I was talking about—to give a break to this unresolved situation for a couple of days. It's merely a suggestion.