TikiTaka Casino — общее обсуждение (Страница 14)

When exactly have you requested those withdrawals, and is your account already verified there?

I hope that everything goes well and you come back here with positive news, for sure.

The withdrawal requests were submitted at the end of December. (24th/25th/26th)

The account has not gone through any verification process yet, and no documents have been requested so far.

According to support, the withdrawals are currently in queue and under review by the finance department.

Thank you, I will definitely update the thread once there is any progress.

Update:

Perhaps the delay is caused by the fact that they were not working in full during Christmas, you know. 🤷‍♀️

So, please let us know your news whenever possible.

I think so too, I’ll let you guys know whenever I have an update

These are the exact same replies I recieved. I hope you have a better outcome than I have.

what happened to you?

Still no update yet?😕

Hi, what outcome did you have? Can you describe it to me a little, please? 

No nothing yet. I am really surprised by this. Normally online casino’s pay really fast. Everytime you contact them you get the same reply😅

In a few days I will have to move on to a complaint against TikiTaka. This is not how I wanted it to be sadly.😓 I have no choice in this now.

Do not worry much about such a call. You are not the only one. Based on the other complaints and this thread, the casino has certain space for improvement. 🙂

I hope it won't take long for you to get the money.

Hello,

I have been uploading documentation for the last six months. Tikitaka Bookie says that I must verify all my deposit sources. Each time they verify one document, they then request a new one.

They take a month to verify a document and the support answer is always the same. They are only support and i can't contact with the corresponding deparment

I have made deposits using MiFinity and a JetonBank card. This situation has been ongoing since August, and I don’t know what else I can do.

That's a really long time, and you came here just at the right time because our complaint team can still intervene in your case, you know.

Please follow this link where you can submit your complaint. Describe the whole situation well, and then hopefully we will be able to resolve it.

So let me tell you guys my experience with this casino. I’’ve won in the begining of January around £6000 and they paid out everything but now i’ve won another 18k and suddenly it’s a delay

Do you think i’m gonna get the funds back?

Hello, and congratulations on such a wonderful sum.

Let me put it this way, if I may. This casino pays; however, on some occassions and higher sums may be those occasions, the withdrawals take some time = delays.

If I may guess, I would bet you get the money unless the casino comes up with a reason for the fund voidance, which, however, is only mentioned here to demonstrate the ability to pay in all other cases. Thus far, our complaint system has not recorded a single unresolved payment.

I dare to say that it seems to be "just" a delay. Would you mind complaining too, by the way?

The option is here 👈

Hi, I made a deposit of approximately €500 without a bonus and won €1500. On the 24th, 25th, and 26th, I made three withdrawals of €500 each. Today, I accidentally canceled the withdrawal from the 24th and, of course, requested another withdrawal. On Thursday the 28th, after the deadline had passed, I sent an email and they told me they were busy. From what I've researched, they play with people's patience. I'll update this information.

Hola hize depósito sin bono de aprox 500 euros y gane 1500 euros, el día 24, 25 y 26 hize 3 retiros de 500 euros. Hoy sin querer y torpe de mi cancele el del día 24 y obviamente volví a solicitar retiro. El jueves 28 que se había cumplido el plazo ya mandé un correo y me dijeron pues eso que estaban ocupados. Según he investigado juegan con la paciencia de la gente. Actualizaré info

Hey, it's possible that it will take a little longer. Not every casino is that fast, even though they advertise that they have fast withdrawals. Also, canceling a withdrawal can delay it, even if it wasn't done on purpose. 

I would like to add that we give casinos 14 days to send the money to the player, and if that doesn't happen, we can try to assist you.

I self-excluded a few months ago. It was quite difficult because they only process it via email, and they reply in English saying they don't understand you in your language. After several emails, I finally managed it, but surprisingly, they're sending me emails with gift vouchers. The self-exclusion I requested was permanent, but my account is active again. I don't think that's legal.

me autoexclui hace unos meses,me costó bastante hacerlo porque solo lo tramitan por un mail ,te contestan en inglés diciendo que no te entienden en tu idioma,tras varios mails lo conseguí pero por sorpresa me están enviando mails con dinero en bonos de regalo,la autoexclusión que pedí era permanente pero mi cuenta está activa de nuevo,no creo que sea legal

Hi, did you manage to log into your account at this casino? That's important, I would say.

Unfortunately, even from a casino where you have self-excluded yourself, you can still receive promotional offers. But that doesn't mean your account is active. Try to clarify that for me.