TopX Casino — общее обсуждение

What is the account number for withdrawal?

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I'm not sure what you would like to find out, to tell you the truth. 🤷‍♀️

Worst casino never ever played here if you want to save your hard money I deposit 2450 after turn over balance above 24000+ try to make withdraw but it shown wager required then contact customer support they said I need to bet amount more then 54000 bloody how they count their wager system when player deposit 2450 some loss some profit I make 24000 and still wager required that's ridiculous this casino is SCAMM

Live support good

Fast withdrawl

Rigged casino games

Oh, so you only wagered your own deposit, you played without a bonus, right? If that's the case, I would say that's a lot, and I definitely don't think it's user friendly.

So did you ask them why the wagering requirement is so high? 

I asked them twice but reply same and still I rollover and over don't know how they calculate this wager of just 2450 deposit every bets I put only 300-400 and roll over and over playing not only live casino but in slots too but still it shown available balance 0 it's harrasment from their side they want that player lose their money no any other reason I think.. totally ridiculas and non senseble thing

Couldn't that be some kind of error, though?

You should try to find out that, what you say?

No error three time I log out and log in show each time same available balance 0 now after my first it's two day completed rollover approx 57000 some wins some loss now current balance is 38000 now shown available balance 16000 out of 38000 how they calculate this wager I still don't understand....

I mean some error on their site, you know.

What does the support say now, please?

As I said before no error on site customer support says same thing you need to wager amount x2 and yesterday after struggling and turn over so much some wins when my balance reached 35000 it show available withdraw 9700 I made withdrawal reach out in some time continue playing again some loss some profit it shown available balance 16900 made withdraw again same process I continue till my balance empty made 4 withdrawal 3 came in few hours 1 withdrawal stuck for what reason don't know simple question in 2450 amount player how much rollover his balance it's can't justify from casino

Hi,

to understand this correctly, could you please clarify one point:

1) Did you intentionally activate any bonus on your account, or are you sure you played only with your own deposited funds (without bonuses)?

2) Also, please share your account ID, so we can pass this to support and check the calculation.

Best regards, TopX team

1)No i didn't take any type of bonus

2) game id 14933411

3) you can check after 2450 deposit how much casino transaction I did

4) my withdrawl 16700 still not credited in my account in transaction it see done reach contact support they said issue will be solved in 72 hours 56 hours completed still not reverse in balance neither in credited in my bank account

Hey there, just a kind tip: use the reply button or quote button to stay in touch with the other person.

This might come in handy when more people engage.

Hello,

We’ve reviewed your situation and thank you for providing your account details. We’d like to clarify everything step by step.

First, regarding wagering: even when no bonus is activated, deposited funds need to be wagered before withdrawals become available. This is a standard fair-play and anti-fraud rule and applies to real-money deposits as well. Because of this, the total balance and the amount available for withdrawal may differ while the wagering is still in progress.

Second, regarding the withdrawal itself: according to the payment team, the withdrawal has been successfully processed and transferred to the provided payment details. The transaction was completed under a reference number (UTR: 3958****5855).

If the funds are not yet visible on the bank side, the next step is to contact the bank’s technical support and ask them to check the transfer using this UTR. If the bank confirms that the payment was not received, they usually provide a written response. With that confirmation and a bank statement covering the period from the withdrawal date until today, the case can be reviewed further.

This should help clarify both the wagering part and the payment status.

1)If you said that only 2450 amount need required more than 53000 as customer support says then I'm sorry I still not convience that it's going to be fair with players

2) after turn over again and again some loosing and some profit almost transaction reached above 70000+ available withdrawl showing 0 when real money balance show 26000 it's difficult to understand how you calculate this..

3) I already said withdrawl is very fast that's true no issue with withdrawl system neither with network or software, good customer support who reply quickly and clearly.

Hello, I requested self-exclusion from the casino, but at the time the account was blocked, I had approximately 280,000 in real money. I have written to [email protected] I haven't received a response, and the casino website doesn't have any support information, phone number, or email address listed. I need help withdrawing my money.

Thank you

Hola, solicite autoexclusion del casino pero al momento del bloqueo de cuenta tenia fondos por 280.000 aprox en dinero real. Le he escrito a [email protected] sin redpuesta y la web del casino nl tiene publicado ni chst de soporte, numero teleflnico o correo electronico dd soporte para comunicarme con ellos. Necesito ayuda en como retirar mi dinero.

Gracias

It must have been a difficult situation and I'm glad you found this thread, because, as I spotted in this very thread, there is an active casino representative. I assume there is a good chance to get in touch here.

May I ask when your account was closed, please? Was the payout the subject of the associated conversation, maybe?

On February 20th at 2:02 AM, I sent a formal email to your security department requesting my permanent self-exclusion due to gambling problems. I had been informed via chat that this was the procedure.

The incredible thing is that, despite having declared my situation, the casino left my account open for more than 16 additional hours. During that time, they allowed me to make 4 deposits:

13:14 hrs: $50,000 CLP

13:27 hrs: $80,000 CLP

14:20 hrs: $21,000 CLP

18:00 hrs: $59,000 CLP

I lost the first three games, but in the fourth, playing Mustang Trail, I won and reached a balance of $280,000 CLP. The most cynical thing is that as soon as I had that balance in my favor, at 6:26 PM, they immediately blocked my account.

Now the casino is in an absurd position:

They tell me they can't pay me because the account is "blocked".

But they forget that they accepted my deposits all day, long after I asked them to close due to gambling addiction.

My point is simple: If my deposits were valid for them when I was losing, then the winnings should be valid for me when I was winning. And if they say the account is not eligible to pay, then the deposits they negligently accepted after my notification are illegal and must be returned.

It's unacceptable that the casino chooses when to apply "player protection" based on whether the balance is zero or if there's a prize involved. I've already filed a complaint with Casino Guru, and I hope this helps prevent others from falling into this trap.

El pasado 20 de febrero a las 02:02 AM, envié un correo formal a su departamento de seguridad solicitando mi autoexclusión definitiva por problemas de juego. Me habían indicado por chat que ese era el procedimiento.

​Lo increíble es que, a pesar de haber declarado mi situación, el casino me dejó la cuenta abierta por más de 16 horas adicionales. En ese tiempo, me permitieron realizar 4 depósitos:

​13:14 hrs: $50.000 CLP

​13:27 hrs: $80.000 CLP

​14:20 hrs: $21.000 CLP

​18:00 hrs: $59.000 CLP

​En los primeros tres perdí, pero en el cuarto, jugando Mustang Trail, gané y llegué a un saldo de $280.000 CLP. Lo más cínico es que apenas tuve ese saldo a mi favor, a las 18:26 hrs, me bloquearon la cuenta de inmediato.

​Ahora el casino está en una postura absurda:

​Me dicen que no pueden pagarme porque la cuenta está "bloqueada".

​Pero se olvidan de que aceptaron mis depósitos todo el día, mucho después de que yo les pidiera el cierre por ludopatía.

​Mi punto es simple: Si mis depósitos fueron válidos para ellos cuando perdía, las ganancias deben ser válidas para mí cuando gané. Y si dicen que la cuenta no es apta para pagar, entonces los depósitos que aceptaron negligentemente después de mi aviso son ilegales y deben devolverlos.

​No puede ser que el casino elija cuándo aplicar la "protección al jugador" según si el saldo está en cero o si hay un premio de por medio. Ya puse la queja en Casino Guru y espero que esto sirva para que otros no caigan en este limbo.

Hello,

I understand what you are saying; on the other hand, I for example do not consider 16 hours as an unreasonable delay. Asking for such a thing during the late night hours usually results in a solution that needs some time. However, given the circumstances, I get where your concern came from.

The whole situation shows me more technical aspects. As far as we already know, most of the casino platforms do not technically allow account closure when there is still an active balance. The situation often leads to specific terms being stated by the casino.

It poses a problem when problem gambling issues emerge; that's quite clear. Therefore, please provide all those details to Petra. The complaint is exactly the best way to get the process reviewed.

Hello, Petra, I'll explain the situation. Upon reading their responsible gaming policy, it doesn't mention anything about "loss of funds or balances," and the account isn't closed but rather blocked. In their general policies, section 8.8 addresses the loss of funds due to account closure. However, the casino's position isn't that I lost the funds, but rather that since my account is permanently blocked, transactions can't be made, and therefore, withdrawals are impossible. I know many casinos that only block the ability to play and bet, but allow withdrawals, or require a manual withdrawal.

The other very strange thing is the timing of the self-exclusion, right the second a bonus that paid me 250x or 300x ended. I didn't even have time to take a screenshot of my balance or anything. Very bad practice for a casino with a high security level of 8.3 out of 10.

I, at least, have a lot of faith in the ranking you assign to casinos, and for one with this level of security to act this way is unacceptable, or the security level has been incorrectly assigned.

Hola, le expliquea petra el evento. Al leer sus politica de juego responsable no indica nada de "perdida de fondos o saldos" y que la cuenta no se cierra sino que se bloquea, En sus politicas generales en punto 8.8 habaln de la perdida de fondos por cierre de cuenta. Pero la posicion del casino no es que yo perdi los fondos es que al estar mi cuenta bloqueada de forma permanente no se pueden hacer transacciones, por ende no se puede retirar estos. Yo conosoco muchos casinos que solo bloquean la habilidad de juagar y apostar y te dejan retirar o que se solicita el retiro manual.

Lo otro que es muy extrao es el timing para imponer la autoexclusion, justo en el segundo que termine un bono que me pago 250x o 300x. No alcance ni a sacar un pantallazo del saldo o nada. muy mala proctica para un casino con nivel de seguridad Alto 8.3 de 10.

Yo almenos confio muhco en el ranking que uds le ponen a los casinos y que uno de este nivel de seguridad actue de esta forma es inaceptable o esta mal asignado el nivel de seguridad