Trip2Vip Casino — общее обсуждение

Ive asked Walter in chat for a cool off on my account because of gaming problems...he tried to entice me with free play and flat out refused to do so after 20mins of pleading. unbelievably low class and morals. predatory in nature. In fact im severing contact with all Dama NV related products as a direct result of this interaction. if they had responsible tools at their players fingertips one would not need to pander to chat about it.

Hey, that's definitely not what it should look like if you asked for a cool off period. Did you lose any money because of it? 

I've been waiting for my deposit for over two days and the chat support is unhelpful and unprofessional.

Seit über 2 Tagen warte ich auf meine Einzahlung und im Chat wird einem nicht geholfen unseriös.

Have you checked with your bank, please, if the payment went through all okay?

Yes, it was debited directly from my bank account.

Nothing was refunded or anything like that.

Ja von meinem bank Konto ist es direkt abgebucht worden.

Es wurde auch nix zurück gebucht oder so

Did you see it on your bank statement? Right?

I believe, though, that you should contact the bank directly and ask if the payment was really sent, actually.

Could you try it, perhaps?

Yes, that's definitely all correct.

I've deposited at this casino before without any problems, but nothing has happened for days.

Ja stimmt alles definitiv.

Habe in dem Casino schon mal eingezahlt ohne Probleme aber seit Tagen passiert nix

In that case I hope that everything will be fixed soon. At least you have some experience from before, when all was okay.

It's strange that the money was immediately debited from my account and hasn't been refunded. Support says it's the payment provider's fault, but it works perfectly fine with the same payment provider elsewhere.

Trotzdem komisch von meinem Konto ist es sofort abgebucht worden und auch nicht zurück gebucht , der Support sagt liegt am zahlungsanbieter aber wo anders klappt es einwandfrei mit dem Zahlungsanbieter

Yeah. That is why I suggested contacting the bank, because many times it is on their side, actually.

It can really happen that the payment gets stuck somewhere.