Кто-нибудь ещё считает, что эта платформа отдаёт предпочтение онлайн-казино? (Страница 3)

i'll wait for the outcome of the complaint i made in which 22bet admitted everything!

Casino guru won't answer and I don't understand why!

vou aguardar pelo desfecho da queixa que fiz e em que a 22bet admitiu tudo!

o Casino guru não responde e não entendo porque!

Normally, if you reach a refund agreement with the casino, you don't even need to use Casino Guru; you just send them your IBAN account number and your credentials, and they send you the money.

Normalmente si llegas a un trato de reembolso del casino no hace falta ni usar casino gurú, le envías número de cuenta iban y tus credenciales y te envían el dinero

Look when they created the complaint, I had already sent it 3 days earlier, that is, since December 11th, and there's absolutely nothing there, they just told me that my photos came out blurry. Imagine, nowadays with the phones we use, what a shitty response, these guys are all jerks, they're useless

Fíjate cuando crearon la queja, ya la había enviado 3 días antes osea desde el 11 de diciembre y no ahí absolutamente nada, solo me dijeron que mis fotos salían borrosas imagínate hoy en día con los teléfonos que usamos menuda mierda de respuesta, estos son todos unos mamones no sirven de nada

You have the option to go elsewhere; no one is holding you here. If someone is trying to help you, I would be happy about that. You said yourself that you have nowhere else to go. So is some help better than none? The choice is yours.

Your complaint is in progress.

What exactly don't you understand? That there is a timer in the upper right corner and it clearly states how much time each side has to respond? 

You have one last chance to start behaving normally and without vulgarities, otherwise you will be banned from the forum.

This is your last warning.

Okay, I'll behave, but tell me if anyone is going to do anything about my complaint or not? That way I can make a decision.

Vale me comportaré pero dime si alguien va a hacer algo con mi queja o no? Así ya puedo tomar decisiones .

Don't you think, Jaro, that it's almost impossible not to get angry? Look at this response from December 14th.

No crees jaro que es casi imposible no enfadarse? Fíjate en esta respuesta desde el 14 de diciembre

There's the garbage work you do, what a load of crap! You make me spend a month waiting for updates, it makes me want to vomit, and they even sent the leftovers as a gift! Disgusting dogs!

Ahí tienes la basura de trabajo que hacéis menuda mierda para eso me hacen pasar un mes estando pendiente de las novedades me dan ganas de vomitar y enviaron los restos ahí de regalo perros asquerosos

Based on how the complaint developed, I can see that you are not enthusiastic. However, Katarina decided basically as she would have decided in any case.

I think everything has been explained and I have nothing more to add.

Go to hell. That casino officially confirmed the account closure, and a day later it was still open. It was finally closed days later. What kind of law is that about needing a few days to be sure and confirm? It must be some kind of law made up because it doesn't exist. Anyway, thanks for your help. You've helped me twice before; this last one was a failure. I hope you understand, and I think you agree.

Iros a la mierda, ese casino me confirmó el cierre de la cuenta oficialmente y un día después seguía abierta y se cerró días después, que ley es esa de tener unos días para estar seguros y confirmar? Debe de ser la ley de mis pelotas porque no existe. En todo caso gracias por su ayuda en dos casos me habéis ayudado en este último fue un fracaso espero que lo entiendas y creo que también lo piensas

It's not a legal requirement, it's our policy. If the casino can close an account or self-exclude a player within a few days, then we consider that a reasonable timeframe for such a process. Often, it simply doesn't happen immediately. If it took a week, for example, that would not be acceptable. 

It doesn't matter, man. They confirmed to me that the account was officially closed, but it wasn't. That's not legal; it's fraud.

No importa tío me confirmaron que estaba oficialmente cerrada la cuenta y no lo estaba eso no es legal es engaño

I described the procedure we use.

It's not the best user experience you've ever had, and I completely understand that, but sometimes things aren't just black and white.

I understand it depends on the interests involved, couldn't you at least give me an explanation? I think that would be reasonable.

Entiendo que depende de los intereses, no podrían al menos darme una explicación?? Creo que sería razonable

I actually contacted the lead of our complaint team regarding your case explicitly.

Unfortunately, even if the casino surely did not act right because they told you that the account is closed and even sent the promotion, we are unable to do more for you because, as Jaro explained before, they closed your account within a reasonable timeframe.

What actually could have happened here is that even though they made the decision to close your account on the 12th, the system did not make the command right away, and unfortunately, as they have an automated system to send promotions, your email was also in their list, and that is why you have received it.

We understand that this is not enough for you and that you have lost money, but as I said, we are unable to do anything more.

Please try to find help and fight the addiction as soon as possible. It is always better than trying to go through it on your own, for sure.

We would really like to see that you are okay. 🙏

Sometimes no one can help you except yourself!

JoseManuelMartines clearly needs professional help, and has needed it for a very long time.

It's often difficult to get that kind of help in real life, and if that's the case, I have just one tip:

Every time you feel the urge to gamble – go for a run! Run until you're so exhausted that you collapse into bed more dead than alive. The next day you'll almost certainly have much more money in your wallet than you would have had if you'd gambled.

You're still so young - it's not too late! (I wouldn't give that advice to someone who is already old and possibly has health problems)

Manchmal kann Einem niemand helfen, außer man hilft sich selbst! 

JoseManuelMartines braucht eindeutig eine professionelle Hilfe und das schon sehr lange.  

Oft fällt es schwer sich so eine Hilfe im Real Life zu holen und wenn das der Fall ist- hätte ich nur einen Tipp:

Jedes Mal wenn Du das Bedürfnis verspürst zu spielen - geh laufen! Laufe bis du so erschöpft bist und du zu Hause mehr "tot als lebendigt" ins Bett fällst. Am nächsten Tag hast du mit Sicherheit viel mehr Geld in der Brieftasche als am Vortag, hättest du gespielt.

Du bist noch so jung - es ist nicht zu spät! ( den Ratschlag würde ich niemandem geben der schon alt ist und womöglich gesundheitliche Probleme hat)

Nice advice, for sure.