Проблемы с выводом средств с PlayID

Are there any other players here who are suddenly experiencing problems with payouts from PlayID?

I have linked several casinos via PlayID (including Frumzi, OnlySpins, Legiano, etc.).

I withdrew €300 from OnlySpins using PlayID, and once you have the money on your PlayID, you can also withdraw it from there to your bank account.

I initiated a withdrawal with PlayID on January 9th and it still hasn't arrived in my account. On January 13th, I was told there was a problem and the withdrawal would now be prioritized. Still nothing...

On January 16th, I was told that after dozens of withdrawals, I supposedly needed to verify something again and that support would contact me. However, even today, January 20th, I haven't received any email from support, nor have my emails been answered. The live chat support is also unhelpful.

Until November or December, PlayID payouts only took a maximum of 24 hours, and now I've been waiting for over 11 days!

Gibt es hier noch andere Spieler, die plötzlich auch Probleme mit Auszahlungen von PlayID haben?

Ich habe einige Casinos über PlayID verknüpft (unter anderem Frumzi, OnlySpins, Legiano usw. )

Ich habe bei OnlySpins 300€ ausgezahlt mit PlayID und wenn man das Geld auf PlayID hat, kann man es auch von da auf das Bankkonto auszahlen lassen.

Ich habe die Auszahlung bei PlayID am 09.01 veranlasst und es bis heute nicht auf meinem Konto. Am 13.01 wurde mir gesagt, dass es ein Problem gab und die Auszahlung jetzt priorisiert passieren wird. Weiterhin nichts passiert...

am 16.01 sagte man mir, dass ich angeblich nach Dutzenden Auszahlungen wieder was verifizieren müsste und dass sich der Support bei mir melden würde. Und auch bis heute zum 20.01 ist absolut keine Mail vom Support gekommen und genauso wenig wurde auf meine Mail geantwortet. Der Live Chat Support hilft auch nicht weiter.

Bis November oder Dezember haben die Auszahlungen von PlayID nur maximal 24 Stunden gedauert und jetzt warte ich seit über 11 Tagen !

May I ask if the verification is needed directly at the casino you have played at or if the PlayID asked for it?

I'm not quite sure how it works, to tell you the truth. 🤔

My situation is similar. On January 28th and 29th, 2026, I requested withdrawals of €500 each from Robocat Casino to my PlayID account. These withdrawal requests have been sitting with PlayID ever since, unprocessed. Customer support hasn't responded, only sending standard replies. I suspect that Robocat hasn't yet transferred any funds to PlayID, which is why PlayID isn't processing them. I had the same issue with Onlyspins, and PlayID credited my account within an hour.

Bei mir ist es ähnlich, habe am 28.01. und 29.01.2026 jeweils 500 Euro vom Robocat Casino auf mein Nutzerkonto PlayID auszahlen lassen. Diese Anträge auf Abhebung liegen seitdem bei PlayID ohne Bearbeitung. Seitens Kundensupport keine Reaktion, außer Standardantworten. Ich vermute, dass Robocat noch keine Gelder an PlayID gezahlt hat und damit keine Bearbeitung durch PlayID erfolgt. Denn zwischenzeitlich gab es über Onlyspins selbiges Verfahren und dieses Geld wurde mir von PlayID innerhalb einer Stunde gutgeschrieben

Okay, so you can see your withdrawal history, where it should show whether your withdrawal has been completed or is still pending. Based on that, you should know whether the casino has sent the money or not. Did you ask the casino about it if you couldn't find it? 

The casino confirmed the payout via email. PlayID allowed me to request the funds for withdrawal. As I said, I suspect that RoboCat only paid "visually." A win at another casino was paid out within one hour. And this win was earned and released for payment after January 29, 2026.

Das Casino bestätigt die Auszahlung via Mail. PlayID hat mich die Gelder ja zur Auszahlung beantragen lassen. Wie gesagt, ich vermute, dass RoboCat nur "visuell" gezahlt hat. Ein Gewinn bei einem anderen Casino wurde innerhalb 1 Stunde ausgezahlt. Und dieser Gewinn wurde nach dem 29.01.26 erzielt und zur Zahlung freigegeben.

I don't think this should be a problem, but if you don't receive your money within 14 days of placing your withdrawal request, please let us know. You can update me further if you haven't received it, and if not, we'll try to help you. 

Hi Jaro, thank you.

I submitted a complaint to you last night. Today marks the end of the 14-day period. I can't complain to PlayID directly, as they aren't an online casino. However, my complaint is based on the fact that RoboCat (despite several requests) hasn't provided proof that they actually paid PlayID – not just virtually. This is the only way to explain PlayID's lack of payment, as evidenced/suspected by the immediate payout of winnings from other casinos. Best regards.

Hallo Jaro, Danke.

Ich habe gestern Abend eine Beschwerde eingereicht bei Euch. Heute sind die 14 Tage um. Nun kann ich mich ja nicht gegenüber PlayID beschweren, da kein Online-Casino. Aber ich habe die Beschwerde darauf aufgebaut, dass RoboCat (trotz mehrerer Nachfragen) mir nicht die Nachweise erbringt, dass sie tatsächlich an PlayID gezahlt haben- also nicht nur virtuell- Denn nur so erklärt sich, dass PlayID nicht zahlt- bewiesen/vermutet durch sofortige Auszahlung von Gewinnen anderer Casinos. LG

Well, we'll have to wait and see how it all turns out, and I believe it will end well. It's a shame that the casino didn't give you anything, like a receipt perhaps, which you could use to contact the payment processor to verify that the money is actually in circulation.

Let's wait and see what they find out.

I have the exact same experience. Been a week waiting for my withdrawal now. Did you get yours eventually?

Good morning, no. Today is day 21 and apart from a request for documents for reverification after 19 days, nothing has happened.

Guten Morgen, nein. Heute ist Tag 21 und außer eine Anforderung von Unterlagen für eine erneute Verifizierung nach 19 Tagen, ist nichts passiert.

Update: The casino contacted me yesterday and confirmed that they haven't yet processed the payment. However, this contradicts the payment notifications I received from the casino.

Zwischenstand: Das Casino hat sich gestern gemeldet und mir mit Ihrer Aussage bestätigt, dass sie eben noch nicht ausgezahlt haben. Das widerspricht aber den Zahlungsmitteilungen, die ich vom Casino erhalten habe.

Okay, and did they say why? Did you have to re-enter your withdrawal? 

PlayID has requested Level 2 verification after 19 days. The documents are probably being reviewed right now.

What's more interesting, however, is that the casino confirmed to me in writing yesterday that they hadn't paid out at all. But I, as a player, received written confirmations on January 28th and 29th, 2026, that the winnings had been paid out. This confirms my previous suspicion that while PlayID is virtually a payment service provider, the respective casino is ultimately behind the payment system. If the casino pays immediately, PlayID also pays immediately; if not, then according to the casino's "rhythm."

The applications are still listed as "under processing".

PlayID hat nach 19 Tagen Verifizierung Level 2 verlangt. Die Unterlagen werden wohl gerade geprüft.

Was aber interessanter ist, dass das Casino mir gestern schriftlich bestätigt hat, dass sie gar nicht gezahlt haben. Aber ich, als Spieler, habe schriftliche Bestätigungen am 28.01. und 29.01.26 erhalten, dass die Gewinne auszgezahlt wurden. Damit bestätigt sich meine bisherige Vermutung, dass PlayID zwar virtuell ein Zahlungsdienstleister ist, aber letztlich doch das jeweilige Casino im Zahlungssystem dahinter steckt. Wenn das Casino sofort zahlt, zahlt auch PlayID sofort, wenn nicht, dann entsprechend dem "Rhythmus" des Casinos.

Die Anträge stehen immer noch unter "zur Bearbeitung".

So if verification is necessary, then you will probably need to do that in order to get your money. 

But as for what you're saying, it's strange and I'm curious to see how it will continue. I hope you get your money as soon as possible. 

Yes, I submitted everything. But verification shouldn't be requested only after 19 days. I hope so too. Thank you.

Ja, habe alles eingereicht. Aber ein Verifizierung sollte nicht erst nach 19 Tagen angefordert werden. Das hoffe ich auch. Danke.

No way, that's too long. I'd expect you to be verified by then.

Let's wait what happens next.

You misunderstood me 🙂 .... I've been waiting for my payments for a total of 21 days; the verification documents were only requested 2 days ago - so on the 19th day of the application process.

Du hast mich missverstanden 🙂 .... insgesamt warte ich bereits 21 Tage auf meine Auszahlungen; die Unterlagen zu Verifizierung wurden erst vor 2 Tagen angefordert - also am 19. Tag der Anträge

I understood this and said that it definitely shouldn't be like that and that if they requested it 19 days ago, in a normal situation it should already be verified after 19 days. I know it doesn't take 19 days to verify you, but in that time you should have successfully completed KYC and the withdrawal.🙂

I was contacted today as well. They want me to provide all of this, and that is after I have been verified and have been playing with them for over a year:

«Please upload proof of address document in the form of household Utility Bill,Bank statement or any government issued doc showing your name and address, issued within the last 3 months. 

-«Credit card X» front and back, showing first 6 and last 4 digits, middle 6 digits and CVV code have to be covered. We will not accept documents without information covered 

- Please provide us with transaction history for «Credit card X» for period February 2025 - February 2026 with visible all of transactions, including deposits to casino 

- Please provide us with transaction history for payment method used to deposit for period January 2025 - January 2026 with visible all of transactions, including deposits to casino /Applepay/ 

- «Credit card Z» front and back, showing first 6 and last 4 digits, middle 6 digits and CVV code have to be covered. We will not accept documents without information covered 

- Please provide us with transaction history for «Credit card Z» for period January 2025 - January 2026 with visible all of transactions, including deposits to casino 

- Your selfie photo holding your ID document with our website in the background .»

Thats insane……

I'll keep my fingers crossed. I'm still waiting too. Day 22 since requesting payment.

Dann drücke ich mal die Daumen. Ich warte ebenfalls noch. Tag 22 seit Beantragung auf Auszahlung