Ответа от сотрудника не получено. (Страница 2)

I believe that you should better keep those to provide to your complaint resolver and not here on the forum. We are unable to do much with it, you know.

Okay, I already sent him that on December 26th. As I said, unfortunately there's been no further response and the complaint hasn't been reopened since. Best regards.

Okay das habe ich ihm bereits am 26.12. Zukommen lassen, wie gesagt, seitdem leider keine weitere Reaktion und keine Wiedereröffnung der Beschwerde. Lg

I understand your point of view here, but we have our guidelines, and we need to stand by those.

Your case is already being reviewed again, but you need to be patient. The complaint resolver assigned to this is on holiday now, as I looked again into it, so he will get back to you whenever possible.

Please also understand that we have hundreds of complaints we need to deal with every day, and it is impossible to concentrate only on one, even though it is understandable that from your point of view it is completely different and surely not easy.

Yes, I will wait then. I understand that you are very busy and I see all these complaints, which is unfortunate. I think you are doing a great job helping people get their money back.

I will now wait for a reply...otherwise, if I don't receive one, I will contact you again.

Best regards

Ja ich werde dann warten, ich verstehe ja das Sie viel zutun haben und sehe diese ganzen Beschwerden was bedauerlich ist. Ich finde ihr macht einen großartigen Job indem ihr den Leuten helft an ihr Geld zu kommen.

Ich werde jetzt auf eine Antwort warten...ansonsten wenn ich keine bekomme melde ich mich nochmal.

Liebe Grüße

Thank you for your kind words. We always keep fair play as our priority, of course.

Surely don't hesitate to contact us.

May I ask again how long it should take to receive a response?

Because I've been waiting for a reply since December 26, 2025; you said the employee is now on vacation....

I feel like I'll never get my money back otherwise, since the complaint was filed almost 3-4 months ago.

Dürfte man denn nochmal fragen in was für einem Zeitraum man auf eine Antwort warten soll?

Weil ich warte ja schon seit dem 26.12.25 auf eine Antwort, Sie sagten der Mitarbeiter wäre jetzt im Urlaub....

Ich habe das Gefühl das ich sonst nie an mein Geld komme da die Beschwerde jetzt auch schon fast 3-4 Monate her ist.

Let me try to find some solution and ask my team what can be done for you.

Your complaint resolver is out of work due to an accident he unfortunately had while on vacation.

I will try my best.

Thank you Romi for your effort 🙏

Dankeschön Romi für Ihre Mühe 🙏

No worries.

Wishing you good luck with your case.