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Hello Casino Guru.

I withdraw 1980€ via bank transfer on friday 11.02.2022. I received the message that it got processed and is on the way to my bank account. Now 5 days later, i still didnt get any money. In every other casino i received it after 1 day. I am curious and afraid that something is wrong.

Please help me. Thanks

Dear alpsko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello, thank you for opening. Case can be closed, I have now received the money! 🙂

Hallo, vielen Dank für die Eröffnung. Fall kann geschlossen werden, ich habe nun das Geld erhalten ! 🙂

Awesome news, alpsko. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.