GGBet Casino - Бонус игрока недоступен.

My bonus was not available.

ボーナスが利用できませんでした。

Dear NDBNDB,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello.

I showed the referral link for this site and asked the site to apply this.

At first, the agent said, ``Please wait 20 minutes because it will be applied,'' and ``If it doesn't apply even after 20 minutes, please contact me again.''

However, when I contacted them again, another agent said they were unable to apply due to technical issues.

こんにちは。

私は、このサイトの紹介リンクを示して、サイトに、これを適用してほしいと言いました。

当初のエージェントは、「適用するから20分待ってほしい」「20分経過しても適用されない場合、また連絡がほしい」といいました。

しかし、また連絡すると別のエージェントが技術的な問題で適用が出来ないと言いました。

Thank you for your reply, NDBNDB. Even though I understand your point of view, please note that each casino has a different bonus policy and reward system and we cannot penalize the casino for not giving you a bonus like this.

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise I will be forced to reject this complaint.

Thank you for your understanding.

Dear NDBNDB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.