GGBet Casino - Игрок считает, что вывод его средств задерживается.

Good evening, on 12/14/2022 at 21:31 pm with transaction ID (f76bd4ba-f4da-4f32-91f2-4bd4a2bc4d57)

I made my withdrawal request, which the next day 12/15/2022 informed me of technical support that the request was approved, which is the first time that it takes more than 1 week

I need some solution of my case

Buenas noches, el dia 14/12/2022 a las 21:31 pm con ID de transacción (f76bd4ba-f4da-4f32-91f2-4bd4a2bc4d57)

realize mi solicitud de retiro, lo cual el día siguiente 15/12/2022 me informan soporte Tecnico que fue aprobado la solicitud, lo cual es la primera vez que se demora más de 1 semana

necesito alguna solución de mi caso

Dear Pantera1005,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kristina, good evening, I understand the Max is up to 14 days but this is the first time this has happened to me in my retirement, since I never had these types of problems on other casino pages, so far I haven't received anything

Estimada kristina buenas noches , entiendo el Max es hasta 14 días pero es la primera vez que me pasa esto en mi retiro, ya que en otras páginas de casino nunca tuve estos tipos de problema , hasta el momento no recibo nada

Hello Kristina, I hope some help from you for my problem

Hola Kristina, espero algun apoyo de ustedes pr mi problema

Dear Pantera1005,

Have you received your withdrawal from the casino yet?

I have not received anything so far, I already made a complaint with GGBET support but they do not give me an answer or solution to the case, more than 10 days have passed

No e recibido nada hasta el momento, ya realize una queja con soporte de GGBET pero no me dan respuesta ni solución del caso, ya pasaron mas de 10 días

Looking forward to your answer and help

Atento a tu respuesta y ayuda

Thank you for your reply, Pantera1005. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Hello, previously I did and they were fast until the same day I arrived, but in this case No, it takes a long time

if I got a bonus but I got to complete my bonus

Hola, anteriormente si realize y eran rápidos hasta mismo día llegaba, pero en este caso No , se demora muchu

si obtuve gsnancias con bono pero llegue a completar mi bono

Hi Kristina, I look forward to your response.

Being today 01-02-2023, I have not received anything from my withdrawal request

Can you help me, please

Hola Kristina, quedo atento a su respuesta

Siendo hoy 02-01-2023, no e recibido nada de mi solicitud de retiro

Me pueden ayudar por favor

Could you please advise when exactly you made your last successful withdrawal? Have you always used the same withdrawal method?

What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Could you please indicate when exactly you made your last successful withdrawal?

14-11-2022

Have you always used the same withdrawal method?

Yes, I always use the "BANK TRANFER" option

What is the current status of your withdrawal request?

in progress

Is it marked as pending or processed in your account?

I only get "IN PROGRESS"

¿Podría indicar cuándo exactamente realizó su último retiro exitoso?

14-11-2022

¿Siempre has usado el mismo método de retiro?

Si, siempre utilizo la opción "BANK TRANFER"

¿Cuál es el estado actual de su solicitud de retiro? 

en curso

¿Está marcado como pendiente o procesado en su cuenta?

Solamente me sale "EN CURSO"

Thank you very much, Pantera1005, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Pantera1005,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear GGBet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

good afternoon my dear

To inform you that the withdrawal request has already been made successfully, the only detail that took more than 14 days, likewise they did not give me any bonus for the withdrawal delay

Thanks in advance for your support

buenas tardes mi estimado

Para informarle que la solicitud de retiro ya se realizo exitosamente, el unico detalle que se demoro mas de 14 dias, asi mismo no me dieron ningun bono por la demora del retiro

Gracias antemano por su apoyo

Hello,

According to our records, the transaction f76bd4ba-f4da-4f32-91f2-4bd4a2bc4d57 was completed at 06.01.2023 16:40:35 (UTC)

Kind regards

Dear Pantera1005,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan