Go Wild Casino - Выигрыш игрока от бонусной игры был утрачен.

on 05/26/2020 i made a deposit of 30 euros i threw the 30 euros and in the end they gave me another 30 euros in these 30 euros i got to 1000 euros or close to that later i made a withdrawal of 850 euros and was refused for breach of bonus but in shipments there is no violation.

This casino is a fraud do not gamble you will lose money that's all

no dia 26/05/2020 fiz um deposito de 30 euros joguei os 30 euros e no fim deram me mais 30 euros neses 30 euros cheguei aos 1000 euros ou perto disso depois fiz um levantamento de 850 euros e foi recusado por violacao de bonus mas nos carregamentos nao existe violacao.

Este casino e uma fraude nao joguem vao perder dinheiro so isso

Dear joaquim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you specify which exact bonus you redeemed? Did the casino specify the rule that has been breached, please?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru (or, alternatively, post it here), if there is any. I would especially like to see the message where the casino accused you of breaching the T&Cs.

I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Kristina

They gave me a bonus of 30 euros, I played the 30 euros, even having an average balance of 800 euros, I spent that money and then 920 left in the legacy of dead and I raised 850 and now they accuse me of circumventing the bonuses!

I play the same rollover in all casinos and you have to solve it, it's not me.

Money and me play how to understand you and have to have the slots working correctly

In the deposits that we make you do not complain about anything, and in carryovers and only bureaucracy.

I deposited a lot of money there and never raised anything when I raised these problems.

For min casinos that only eat money and don’t suck it is an easy way to steal money from people.

Deram me um bonus de 30 euros joguei os 30 euros chegamdo mesmo a ter uma media de saldo de 800 euros gastei esse dinheiro e depois saiu mais 920 no legacy of dead e eu levantei 850 e agora acusam me de burlar os bonus!

Eu jogo de maneira igual em todos os casinos o rollover voces e que teem que resolver nao sou eu.

O dinheito e meu eu jogo como entender voces e que teem que ter as slots a funcionar correto

Nos depositos que a gente faz voces nao reclamao de nada,e nos levamtamentos e so burocrasias.

Ja depositei ai muito dinheiro e nunca levantei nada quando levantei surgem esses problemas.

Para min casinos que so comen dinheiro e nao dao nao presta e uma maneira facil de roubar o dinheiro as pessoas.

The rollover you guys have to control is not me, I'm just a player I could also complain about having spent so much money and never leaving anything and I didn't complain but when money comes out you get in trouble, I played normally and did the rollover if not I couldn't get up if I had a rollover

O rollover voces casino e que teem que controlar nao eu,eu sou apenas jogador tambem poderia reclamar por ter gasto tanto dinheiro e nunca me ter saido nada e nao reclamei mas quando sai dinheiro voces arranjao problemas,eu joguei normalmente e fiz o rollover se nao nao conseguia levantar se tivesse rollover

check my deposits and withdrawals and rate

What rich casino do not doubt

vejao os meus depositos e os meus levantamentos e avaliem

Que rico casino nao aja duvida

Thank you very much Joaquim for a reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

today i deposited 150 euros in this casino (gowild) not a bonus gave me heat me the money without giving a good way, i won 5 rounds in the fortune spinner and i have the same blocked they could also block the deposits since i must be banned from playing or withdrawing any prize. I'm sorry there are casinos like that

this casino only steals, I will defame the casino until I can no longer

on day 01/06/2020 i deposited 150 euros nor a bonus gave me i have the spins on the fortune spinner to play and i can't.

if I couldn't play the spins they wouldn't let me deposit and block the account, but no, let the donkey shove money in the casino so that nothing comes out and doesn't play the spins

This casino is a fraud, this never happened to me and I have been playing for a long time

Hello Joaquim.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Additional statement from the player:

close my account this casino only steals, I will defame the casino until I can no longer

on day 01/06/2020 i deposited 150 euros nor a bonus gave me i have the spins on the fortune spinner to play and i can't.

if I couldn't play the spins they wouldn't let me deposit and block the account, but no, let the donkey shove money in the casino so that nothing comes out and doesn't play the spins

This casino is a fraud, this never happened to me and I have been playing for a long time.

close the account please!!!!

I want deposits made from 01/06/2020 since from that day I could no longer play at the casino or play the bonuses

Hello Joaquim.

We have managed to establish communication line with the casino. They should provide us with the response, soon.

Hello,

Our team has investigated the matter, and we have discovered the following –

On 26.05.2020 the player received a 30 EUR no-deposit bonus from our rewards team. There is a record of multiple game sessions where the player exited the games deliberately in the events of triggering bonus rounds, thus leaving the bonus rounds pending. Once the main bonus balance was spent down to 0€ and wagering requirements lifted by our system, the customer re-entered the pending bonus rounds, collecting winnings generated from bonus play which should have been subjected to wagering requirements.

Bonus round delays were detected in the following games –

• Legacy of Dead
• Wild Warriors
• Perfect Gems
• Rise of Merlin

Please note that in Go Wild Terms and Conditions, promotional abuse section 4, lists this type of game play as prohibited -

"Delaying game round in any game, including free spins and bonus features to a later time, with or without Active Bonus and/or depositing while having free spins features or bonus features still available in a game."

https://www.gowild.com/en/terms-and-conditions

Due to this breach, 850€ of winnings were voided.

To be added, as the winnings were also generated from a no-deposit bonus play, any legit winnings would also be subjected to max. 100€ withdrawal limit according to our Terms and Conditions.

We hope this clarifies the matter, for further queries, we'd like to encourage the player to contact payments@gowild.com directly.

Kind regards,

GoWild Team

I want my deposits after that happens since I couldn't play in the slots or play the bonus that had like 5 spins that I had in the fortune spinner

your obligation if I did not respect the rules was to block the account

it is not my fault that you do not know how to manage the casino, I play normal money and mine can play however I want as I play in other casinos.

but this in your casino is already normal to happen

quero os meus depositos depois disso acontecer visto que nao podia jogar nas slots nem jogar o bonus que tinha tipo 5 spins que tinha no fortune spinner

a vossa obrigaçao se eu nao respeitei as regras era bloquear a conta

eu nao tenho culpa que voces nao saibam gerir o casino,eu jogo normal o dinheiro e meu posso jogar da maneira que quiser como jogo nos outros casinos.

mas isto no vosso casino ja e normal acontecer

when and for depositing money there are no rules for withdrawing and a problem

do not steal money people who spend fortunes in that casino pay

quando e para depositar dinheiro nao existe regras nenhumas ja para levantar e um problema

nao roubem o dinheiro as pessoas que gastao fortunas nesse casino paguem

Dear GoWild Team. 

Please, could you provide us with an additional statement about the player's request?

Hello,

Please note that the rejected withdrawal in question did not come from a real money deposit, the winnings were generated using a no-deposit bonus rather.

All deposits have been made in good faith; neither is the casino obligated nor is there any justification for a refund concerning this player account.

Should the player have further concerns and/or queries, we'd like to suggest the player to contact us directly at payments@gowild.com.

Kind regards,

GoWild Team 

That was before 06/01/2020

And I'm only claiming the deposits after that since I couldn't play at the casino anymore, they had blocked the account and didn't accept the deposits like that and that was it.

Now they accepted another 150 euros in deposits and I couldn't play any kind of bonuses so much and I ran out of fortune spinner bonuses these bonuses are given in the deposits we make.

For this reason and that I want the refund of deposits made from 01/06/2020

Isso foi antes do dia 01/06/2020

E eu so estou a reclamar os depositos depois disso visto que nao podia jogar mais no casino,tinham bloqueado a conta e nao aceitavam os depositos assim e que era.

Agora aceitaram mais 150 euros em depositos e eu nao podia jogar qualquer tipo de bonus tanto e que fiquei sem os bonus do fortune spinner esses bonus sao dados nos depositos que fazemos.

Por esse motivo e que eu quero o reembolso dos depositos feitos a partir do dia 01/06/2020

This casino should have a score of 0.01 worth nothing

To deposit and a category, to raise was already many bureaucracies

Este casino devia ter uma pontuacao de 0.01 nao vale nada

Para depositar e uma categoria,para levantar ja era muitas burocrasias

Dear Joaquim,

I am very sorry about your situation but, since you clearly broke the casino T&Cs, we believe you are not entitled to the winnings.

Do we understand you correctly that you require the refund for already lost deposits? 

I intend to refund from 06/01/2020 as you say that I violated the TC of the casino before that closed the account or blocked

Pretendo o reembolso a partir do dia 01/06/2020 visto que voces dizem que eu violei o T C do casino antes disso fechavam a conta ou bloqueavam

Dear Joaquim.

I am very sorry to inform you, but we believe you are also not entitled to the refund of already lost deposits because you have legitimately lost them. If you would win from them the casino would be obligated to pay your winnings but, in this case, there is no justified reason for the refund.

However, if you do not agree with our decision, you can always file an official complaint at the licensing authority of the casino (Malta). Please, contact me if you require assistance with it.

I will now mark the complaint as 'rejected'.

Kind regards, Jozef

Casino.Guru