Golden Star Casino - Игрок пытается вывести свой выигрыш из-за неполной проверки KYC.

It's a mess that nobody speaks German with support. I have 400 euros that I want to pay out, but it doesn't work

es ist eine sauerei das bei support niemand deutsch spricht ich habe 400 euro die ich auszahlen möchte aber es geht nicht

Additional comments from the player:

"I have sent my documents by email because I have no other option but that is not accepted I think that is a sauerai that is done on purpose, the man continues to play."

Dear Adam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have created an account with the Golden Star Casino and inside I was able to upload personal documents (please see below).

Please understand, without verifying your account, you won’t be entitled for any withdrawals. Let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Adam,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.