GreatWin Casino - Выигрыш игрока исчез.

Hello, I bought a bonus game at greatwin casino with 40 euros at Wild Wild Bass grkauft I got 2 free spins and I won 750 euros and then free spins were ready the win money is in my account just a minute and then they are gone from my account, greatwin staff don't answer me, i just wanted to know if i can have the money back.. i wanted to make this win sreenachot but i didn't make my mistake.

Please i am waiting for your reply

Many Thanks

Hallo, ich habe bei greatwin casino ein bonus spiel gekauft mit 40 euro bei Wild Wild Bass grkauft habe ich 2 frei spiele bekommen und habe ich 750 euro gewonen und dann freispiele waren fertig die gewin geld ist in mein konto nur eine minute und dann sind weg von mein konto, greatwin mitarbeiter antworten mir nicht, ich wollte nur wissen ob ich die geld zuruck haben kann.. ich wollte diese gewin sreenachot machen aber habe ich nicht gemacht mein fehler.

Bitte ich warte auf ihre antwort

Vielen dank

Dear Dmmm90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Allow me to ask you a few more questions so I may better understand the situation. Could you please advise which winnings exactly disappeared from your balance? Was it winnings from a single spin or multiple spins? Can you access your game history? Is the win recorded there? Was any bonus active on your account when the glitch occurred?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

I bought free games from this game for 40 euros, I only have 2 free games and a single roulette, in this game there was no active bonus.

In these 2 free spins I won 6.66 euros and in this only roulette I won 750 euros and the money was in my account for 2 minutes then it's gone, in my game history it doesn't show for 750 euros, shows only for them 6.66 euros.

The game is called Wild Wild Bass

Many Thanks

Liebe Tomas,

Ich habe beim diese spiel freie spiele gekauft mir 40 euro habe ich nur 2 freie spiele und eine einzige Roulette, in diese spiel war Kein aktiv Bonus.

In diese 2 freie spiele habe ich 6.66 euro gewonnen und in diese einzige Roulette habe ich 750 euro gewonnen, und die Geld war auf meinem Konto für 2 Minuten dann ist es weg, in meinen spielverlauf zeig es nicht für 750 euro, zeigt nur für die 6.66 euro.

Die spiel heißt Wild Wild Bass

Vielen Dank

Dear Dmmm90,

Can you access the game history of your gameplay or request a game log from casino support? Is the win recorded there? Please note that if there is no record of your win, there is not much we can help you with.

I'll look forward to your reply.

Dear Dmmm90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.