Instant Casino - Счет игрока был закрыт, а средства задержаны.

First they say it will be fine, it will just be paid out, it just takes a bit longer than the other one. It took a very long time then. Then I spoke to customer service and they said a maximum of 48 hours that the €1935 euros will be there. There were 5 withdrawals, these are the amounts. January 24 €65, €1200, 200. And also January 25 €230 and €240 euros. Then I was still in customer service, they say the amount has been refunded to your Wallet account where I played. Finally, they blocked my account and when I ask for it I never get an answer, all they say is: "Your account has been closed". Please can you help me with this, I have already sent 75 emails and been to customer service 300 times, but never any response, not even from the license holders of Instan Casino

Eerst zeggen ze het komt goed word gewoon uitbetaald alleen duurt wat langer dan die andere. Het duurde toen wel heel lang. Toen heb ik gesproken met de klantenservice en die zeiden maximaal 48 uur dat de €1935 euro erop staat. Het waren 5 opnames dit zijn de bedragen. 24 januari €65, €1200, 200. En ook 25 januari €230 en €240 euro. Vervolgens zat ik nog in de klantenservice ze zeggen het bedrag is teruggestort naar uw Wallet account waar ik op speelde. Ten slotte hebben ze mijn account geblokkeerd en als ik er om vraag krijg ik nooit antwoord, wat ze alleen zeggen is: "Your account has been closed". Alstjeblieft kunnen jullie me hiermee helpen heb al 75 mailtjes gestuurd en 300x bij de klantenservice geweest alleen nooit reacties zelfs ook niet bij de licentie houders van Instan Casino

Hello Milan_294837,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I verified my account before withdrawing, but in the end they just blocked me and didn't pay out. The date of verification was between January 23-25. I built my winnings with real money, which is why I have such a bad feeling right now. Last week was the last time I spoke to the casino. It took 2 hours before I could access the live chat. They immediately said "Your account has been closed". Can I help you with anything else?

Hello Milan_294837,

Is there any communication between you and the casino where they have explained the reason for blocking your account - if yes, please forward it to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Milan_294837,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.