Jupi Casino - В плеере произошел технический сбой.

Hi Casino Guru

I had the following issue:

I played Roulette via Evolution in Jupi Casino, they took my bet of 188 euros twice deducted the money but rejected the round, the money is gone from my account but did never play, Evolution confirmed the error an raised a ticket.

Evolution has confirmed the issue is solved but Jupi Casino hasn’t returned the money to my account yet.

The supoort and live chat where not able to help a whole week,

Ticket numer at Evolution was SD2209868

Pls help

 KR 

T*******

Dear Thorsten,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Thorsten,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.