Jupi Casino - Выведенные игроком средства конфискованы из-за обвинений в мошенничестве.

I successfully completed the KYC verification. Suddenly, I received an email saying that I have cheated and will not get my money. I'm attaching images of the messages. How can these casinos operate this way?

Tein kyc tunnistautumisen hyväksytysti. Yhtäkkiä minulle tuli sähköposti, että olen huijannut enkä saa rahojani. Laitan kuvat viesteistä. Miten nämä kasinot voi toimia näin?

Dear HSLhsl,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Did you play with or without a bonus?

Were all the identity documents you sent to the casino successfully verified by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes accept the documents I sent. I don't even know how to change the location. I didn't play with bonuses.

Kyllä hyväksy lähettämäni asiakirjat. En edes tiedä miten sijaintia muutetaan. En pelannut boonuksilla.

Dear HSLhsl,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Jupi Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the number of complaints grew. We strictly recommend staying away from Jupi Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.