Kingmaker Casino - Вывод средств игрока задерживается.

On March 21, 2025, I tried to withdraw €500 twice. Since then, I've been waiting for the payout. Apparently, the withdrawal is still being processed. They don't want any verification, even though I offered to do it, saying everything was fine. But a withdrawal usually takes three business days. I was able to withdraw €450 once, and it worked. Please help me get my €1,000.

Ich habe am 21.03.2025 2 mal 500 Euro auszahlen wollen. Seitdem warte ich drauf das es ausgezahlt wird. Angeblich befindet sich die Abhebungen noch im Bearbeitungsstand. Sie wollen auch keine Verifizierung was ich angeboten habe es sei alles in Ordnung. Aber 3 Werktage dauert eine Auszahlung normalerweise. Hab einmal auszahlen könne in Höhe von 450 Euro das hat geklappt. Bitte helft mir das ich meine 1.000 Euro bekomme

Dear Wepner92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Wepner92,

We sincerely apologize for the delay and inconvenience.

Please be assured that your pending withdrawal requests, submitted by the end of March 2025, have been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Kind regards,

Kingmaker Casino Team

Thank you, I received the money, everything is fine.

Danke, ich habe das Geld erhalten alles ist gut.

Dear Wepner92,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, yes, all payouts have been transferred to me! Thank you!

Hallo, ja alle Auszahlungen wurden mir überwiesen ! Danke !

Dear Wepner92,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru