Lucky Legends Casino - Вывод выигрыша игрока задерживается.

I redeemed a bonus coupon and converted it to a withdrawable real money balance. First the payout was approved and then canceled because it said I used too many coupons!!!!!!!!!!!!!!!!

Ich habe eine bonuscoupon eingelöst und diesen zu einem auszahlbaren echtgeldguthaben umgewandelt. Erst wurde die Auszahlung genehmigt und dann doch storniert weil es heißt ich habe zu viele Coupons benutzt!!!!!!!!!!!!!!!!!

Dear Bologe,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok thanks in advance!

Ok danke im voraus!

Dear Bologe,

Have you received your withdrawal from the casino yet?

Dear Bologe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Bologe. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please provide more information about your case? Do I understand correctly that you activated multiple free bonuses consecutively?

Dear Bologe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.