N1 Bet Casino - Аккаунт игрока был закрыт без объяснения причин.

Dear Sir or Madam,

Unfortunately, my account with N1Bet Casino was deactivated this morning without prior communication or explanation. As a loyal customer since 2023, I am deeply disappointed by this action. The deactivation is puzzling, as all transactions—deposits and withdrawals—have always been processed smoothly. Furthermore, I have consistently played the same live game for years without issue.

My account currently holds a balance of €260 (no bonus funds), and despite multiple attempts to contact the casino via email, I have received no response. This lack of communication is concerning, especially given my adherence to all applicable terms and conditions.

I kindly request your assistance in resolving this matter promptly. Please clarify the reason for the deactivation, reactivate my account, or facilitate the withdrawal of my remaining funds.

Thank you for your attention to this urgent matter. I trust you will address it with the seriousness it deserves.

Dear cogu,

Thank you very much for submitting your complaint.

I’m sorry to hear that your account with N1 Bet Casino was deactivated without any explanation, especially after being a loyal player since 2023. I understand how frustrating it must be not to receive a response from the casino, particularly when you still have a balance of €260 in your account.

To better understand your situation and proceed with your case, could you please provide more details?

• Have you received any prior warnings or unusual messages from the casino before the deactivation?
• When was your last successful login, and did you notice anything unusual before your account was deactivated?
• Could you confirm which specific live game you played regularly and whether you played any other types of games?
• Have you ever had any previous issues with the casino regarding verification, withdrawals, or account restrictions?
• Did the casino provide any automated replies to your emails, or has there been complete silence from their side?

Your cooperation is essential so we can fully understand what might have led to this situation and advocate for a fair resolution. If you have any relevant emails or screenshots from your communication with the casino, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear cogu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.