Pledoo Casino - Баланс игрока был аннулирован.

I used a bonus and it said a limit for a maximum bet per spin of 1eur%, and there were no conditions described elsewhere specifically what this percentage means.

Subsequently, after depositing 50€ and rolling and reaching 250€, the casino confiscated 200€ with the explanation that my maximum bet per spin should be 0.50€ and I had played 1€.

Използвах бонус и пишеше лимит за максимален залог на врътка 1eur%, като нямаше другаде описани условия конкретно какво означава този процент.

В последствие след депозит от 50евро и развъртане и достигане на 250евро, казиното конфискува 200евро с обяснението, че максималният ми залог на врътка би следвало да бъде 0,50евро, а аз съм играл на 1евро.

Hello SpearReal,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please send the link to the exact bonus you used? Are you able to access your betting history and send it to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Bet Raise Reload 50% up to €1000 Bonus was created for all categories of users. The client can make a deposit of €50 using this bonus and play at a maximum bet of €0.5, or the client can make a deposit of €2000 and play at a maximum bet of €20.

The maximum bet allowed is directly related to the size of the deposit - 1% of the deposit. This is stated in three places:

In the description of Bet Raise Reload 50% Bonus;

Bonus Terms;

Terms and Conditions.

The Bet Raise Reload 50% up to €1000 bonus was created a long time ago and is very popular, but every month several customers do not consider it necessary to read the terms and conditions of this bonus.

In order to avoid similar situations in the future, it was decided to deactivate this bonus from 26.08.2022.

Dear SpearReal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.