Rise of Bets Casino - Выигрыши игрока конфискованы.

Hello

I won about 3200 euros on riseofbets. I deposited 25 euros and got a 100% bonus. I have previously withdrawn money from their site without any problems. Now they have confiscated the money, I have asked them in about 10 emails what I have done wrong but have not received any concrete answer. I am attaching the email contact. They also continue to send me text messages and emails with different offers. I could not attach all the email contact, I will send the rest if you need

Hej

Jag vann cirka 3200 euro på riseofbets. Jag satt in 25 euro och fick en bonus på 100%. Jag har tidigare tagit ut pengar från deras sida utan problem. Nu har dom tagit pengarna i beslag, jag har frågat dom i cirka 10 mail vad jag har gjort för fel men inte fått någon konkret svar. Jag bifogar mailkontakten. Dom fortsätter även att skicka sms och mail till mig med olika erbjudaden. Jag kunde inte bifoga all mailkontakt, Jag skickar resten om ni behöver

Dear SKALLEN12,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're facing with your winnings on Rise of Bets.

• To help us understand the situation better, could you let us know which games you played when you won the €3200? It’s important for us to understand the context of your gameplay.
• Also, after reviewing the forwarded communication, I noticed the casino’s terms mention "abuse of bonuses or other promotions" and other practices under "Prohibited Practices" in Section 11.1.
• Did the casino specify that your winnings were confiscated due to one of these reasons?

Please feel free to send the rest of your email communication to petronela.k@casino.guru so we can review everything you’ve discussed with them.

Your cooperation in providing these details will be crucial for us to proceed and find a resolution for you.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience while we investigate further after your reply.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hello, I played different games. I don't remember which ones, if some games are limited or similar why can you play them? They play really badly and do everything to prevent you from withdrawing your money. I have sent the rest of the email contact to your email. I don't know why they took the money, I asked several times why and that I wanted a specific answer then they just sent their terms and conditions

Hallå, jag spelade olika spel. Minns,inte vilka, om vissa spel är begränsade eller liknande varför kan man spela dom? Dom spelar riktigt fult och gör allt för att man inte ska få plocka ut sina pengar. Jag har skickat över resten av mailkontakten till din mail. Jag vet inte varför dom tog pengarna, jag frågade flera gånger varför och att jag ville ha en specifikt svar då skickade dom bara sina vilkor och regler

Hi SKALLEN12,

Thank you for your patience. As we continue investigating your case, I’d like to clarify a few key points regarding the casino's terms and conditions.

Could you please confirm the following:

• Multiple Accounts: Can you rule out the possibility that there were any other accounts created from your household or device?
• Bonus Usage: Have you used any bonuses in this casino before?

Since the casino referenced bonus abuse and multiple accounts in their decision, this information is crucial to understanding their reasoning for confiscating your winnings.

Looking forward to your reply.

Hello

I've only had one account but have been logged in from different devices. Yes, I've used bonuses with them before, they send daily text messages about bonuses.

Hej

Jag har bara haft ett konto men varit inloggad från olika enheter. Ja jag har använt bonus hos dom tidigare, dom skickar dagligen sms om bonusar.

Hello. When are you planning to respond to the matter? 🙂

Hallå. När tänkte ni svara på ärendet ? 🙂

Dear SKALLEN12,

Thank you very much for your patience and for providing all the necessary information. I sincerely apologize for the delay in responding to your case.

I have now reviewed the details and will be transferring your complaint to my colleague, Adam (adam.m@casino.guru), who will be assisting you further. Adam will continue the investigation and provide you with the support you need.

I wish you the best of luck, and I hope your issue is resolved to your satisfaction very soon.

Thank you once again for your understanding.

Okay, thanks for your help. I look forward to getting help from Adam.

Okej, tack för din hjälp. Jag ser framemot och få hjälp av Adam

Hello SKALLEN12,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Rise of Bets Casino to join the conversation and participate in the resolution of this complaint.

Dear Rise of Bets Casino,

Can you please clarify the reason for confiscating the player's funds?

Kind regards,

Adam

Thanks for that 🙂

Tack för det 🙂

I guess they won't answer this either. They don't seem to care much about their players.

Jag antar att dom inte kommer svara på detta heller. Dom verkar inte bry sig speciellt mycket om sina spelare

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It's too bad they can't even come up with an answer!!!!

Det är förjävla dåligt att dom inte ens kan komma med ett svar!!!!

Hello SKALLEN12,

I have received a response from the casino via email, and they have told me that they are now looking into the situation.

I hope to be able to provide further insight shortly.

Kind regards,

Adam

I humbly thank you for your help Adam!

Jag tackar ödmjukast för din hjälp Adam!

Hello, Adam. Have you received any response from rise of bets?

Hallå, Adam. Har du fått något svar från rise of bets ?

Hello SKALLEN12,

I have received nothing further from the casino so far. Upon expiration of the timer, they will be allowed one more week to get back to us otherwise the complaint will be closed as 'unresolved'.

Kind regards,

Adam

Thanks for the answer Adam. I don't understand what takes so long? They should know why they only charge around 3200:- euros.

Tack för svar Adam. Jag förstår inte vad som tar sådan tid? Dom borde väl ha koll varför dom bara tar cirka 3200:- euro.

Hello SKALLEN12,

I have since received some more information from the casino, and this will now be reviewed. I will post again shortly with a further update.

Kind regards,

Adam

Hello again SKALLEN12,

The casino has provided evidence that shows you have claimed bonuses with some of your deposits that you are not eligible to claim. The winnings in question were confiscated and your deposit returned to you because you have claimed the 3rd deposit Casino Welcome bonus using your 5th deposit. Can you clarify if this the case please?

Kind regards,

Adam