RocketPlay Casino - Аккаунт игрока заблокирован.

I was in Singapore, but my English doesn't work well, so I translated them badly. The IP address is from Singapore, that's the only correspondence I have in my phone with the hanaah agent... so the only reason for the block is because of the country. ..I told them to change it, which they didn't do. You can see that I entered the phone number from Serbia because I wanted to send the Serbian documents. I told them myself before trying to cashout to change my address and before sending the documents.

Hello Estevan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RocketPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if there is any evidence which would prove that you have been in Singapore during registration? When exactly did you register in to the casino? Do you have any remaining balance on your account?

Looking forward to your answer.

Regards,

Nick

I can send the residence tax where I was from that date...and I had about $150 in bitcoin in my account

I can send you the visa I got for my stay. Or tell me what else I can send you

mogu da vam posaljem visu koju sam dobio za boravak.ili mi recite sta mogu drugo da vam posaljem

Hello Estevan,

Be sure to ask the casino which exact documents do you need to provide to them in order to resolve the issue.

They told me what was needed and I sent them proof of address that I was there that day.

Rekli su mi sta treba i poslao sam im dokaz o adresi da sam tog dana bio tamo.

Hi, I sent them my visa and bank statement and they won't unblock my account

Zdravo poslao sam im visu i izvod iz banke i nece da mi odblokiraju racun

Hello Estevan,

Unfortunately if you contacted the casino regarding your wrong address only after accumulating your wins, there is basically nothing we can do as you have entered a false detail during registration.

If you would have contacted them right away it would be a different case,

Is there anything else we can assist you with?

I contacted them before sending the document and I told them to change the address before sending the document, agent hannah spoke with me.

Hello Estevan,

Can you please forward all the communication with the casino to nikolas.b@casino.guru?

Hi, Estevan

You have violated the rules of our website and stated the different country from the country you are in. Also, country of registration is different from the one provided in documents.

Our Security Department checked your case and blocked your account because of this violation.

Unfortunately, this decision is final.

If you still have questions, please contact support.

Dear Estevan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.