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Good morning, I requested a refund for an amount of 3000 on September 15, which was accepted today, September 23, I still do not have it in my account, they have told me that I have to wait

buenos dias solicite el reintegro por un importe de 3000 el día 15.9 el cual fue aceptado y a dia de hoy 23.09 todavia no lo tengo en mi cuenta me han dicho que tengo que esperar

Dear Marta2202,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

If you don’t receive your winnings by then, we will intervene. Thank you for understanding.

Best regards,

Kristína

Dear Marta2202,

Is there anything new, please? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.