Snai Casino - Аккаунт игрока заблокирован без объяснения причин.

Hello, my name is Sonia Vantaggi. I registered on Snai about 3 months ago and after placing a couple of bets, I found my account suspended based on Article 14. Ever since that day, I've been asking for explanations and most importantly, how to withdraw my funds via email, but I'm being ignored. What should I do?

ciao mi chiamo Sonia vantaggi mi sono registrata 3 mesi fa su snai dopo ho depositato e fatto un paio di scommesse, un giorno mi sono trovata sospesa il conto epr articolo 14, da quel giorno chiedo spiegazioni e come prelevare soprattutto via email ma mi ignorano, come posso fare?

Dear lottusbinch,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snai Casino.

I checked the rules on the website but I struggle finding article 14

Please allow me to ask you a few questions, so I can better understand the situation. 

• When exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

on March 4th they sent me:

Dear Customer,

we inform you that, pursuant to article 14 of the Contract for participation in remote gaming, SNAITECH has suspended your Gaming Account for technical checks, therefore all operations will be inhibited, including deposits and withdrawals.

The provision will have a maximum duration of 180 days, at the end of which the operation of the Gaming Account will be restored, except in the case of disputes subject to investigations by the competent Judicial Authorities.

A greeting,

The SNAI Team

from then on I sent 20 emails asking for explanations and how to withdraw the money but they didn't respond

I have never used bonuses I made a sports bet

il 4 marzo mi hanno inviato:

Gentile Cliente,                                                                

ti informiamo che, ai sensi dell’articolo 14 del Contratto per la partecipazione al gioco a distanza, SNAITECH ha provveduto alla sospensione del tuo Conto di Gioco per verifiche tecniche, pertanto ogni operazione sarà inibita, compresi versamenti e prelievi.

Il provvedimento avrà una durata massima di 180 giorni, al termine dei quali l’operatività del Conto di Gioco sarà ripristinata, salvo che in presenza di contestazioni oggetto di accertamenti da parte delle competenti Autorità Giudiziarie.

Un saluto,

Il Team SNAI

da li in poi ho inviato 20 email per chiedere spiegazioni e come prelevare i soldi ma non rispondono

Non ho mai usato bonus ho fatto una scommessa sportiva

Thank you for your reply, lottusbinch. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take issues related predominantly related to sports betting activity.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.