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I have been waiting for my payment since 03/01/2021 I don't know why it takes so long I get dismissed all the time in the chat it will be quick etc emails are not replied to ...

ich warte seit dem 3.1.2021 auf meine auszahlung ich weiß nicht warum das solange dauert ich werde die ganze zeit abgewimmelt im chat es wird schnell gehen etc auf emails wird garnicht geantwortet...

Dear Deniz522,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC successfully? Have you ever made a withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi there,

yes I had successfully passed KYC ...

had already had 2 payouts before and it has never taken so long, it was almost the same amount, so I don't understand why it suddenly takes so long this time back then it took a maximum of 4 days

hallo,

ja habe KYC erfolgreich bestanden gehabt...

hatte davor schon 2 Auszahlungen und es hat noch nie so lange gedauert ging fast um die selben Beträge deswegen verstehe ich nicht warum das dieses Mal aufeinmal so lang dauert damals hat es höchstens 4 Tage gedauert

Thank you very much Deniz522 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello deniz522,

I looked at your complaint and will do my best to help you. I would like to invite Spintropolis Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

It's now been 15 days ... I am always told that it only takes 1-2 days, I don't understand why it is delayed this time ...

Es sind jetzt mittlerweile auch schon 15 Tage... mir wird immer gesagt das es immer nur noch 1-2 Tage dauert ich verstehe nicht warum es diesesmal sich so hinauszögert...

Thank you for reaching out to us,

We will investigate the matter and update this post accordingly.

22 days now every day I am told today or the next few days, why are you doing this ???

my emails are not replied to! I have already written 3 emails!

22 Tage jetzt jeden Tag wird mir gesagt heute oder die nächsten Tage, warum macht ihr sowas???

auf meine emails wird nicht geantwortet! Habe jetzt schon 3 emails geschrieben!

Thank you for your patience, 

We can confirm that payment of your withdrawal request was sent to the 3rd-party payment processor. 

We are really sorry that you faced inconveniences while you were waiting for the winnings. 

Kindly update us when you received the funds.

Thank you so much money just on my account 😀

Many thanks to spintropolis and Casino Guru !!!

Vielen vielen Dank das Geld ist gerade auf meinem Konto eingegangen 😀

vielen Dank an spintropolis und Casino Guru !!!

Dear Deniz,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru