StreetBet Casino - Выигрыши игрока удерживаются.

Hi I would like to know information on the betting site / casino STREETBET as it is since March 2021 that they have been stopped, I have money to withdraw and they have been missing for months.

Kindly if you know more news than me or how to solve this problem please answer me, thanks.

Best regards.

Salve desidero sapere informazioni sul sito di scommesse/casino STREETBET in quanto è da marzo 2021 che sono fermi , ho soldi da prelevare e loro sono spariti da mesi.

Cortesemente se voi sapete notizie più di me o come risolvere questo problema rispondetemi , grazie.

Cordiali saluti.

Dear salvucciod88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand completely what happened here. Could you please describe in more detail what is going on with this casino? Do I understand correctly it has been closed since March?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

yes, the site does not work and has not worked since March, only the chat worked until two weeks ago, but now the chat no longer works, the operators have disappeared, their phone never answers anyone and theirs too Whatsapp.

I urgently need to withdraw my money from my account I have 700 Euros, in fact Kristina if you see the screenshot I sent you see my withdrawal stopped and blocked since 07/22/2021.

(when I was able to talk to the operators in chat they replied that they didn't even know what was happening and why they stopped so suddenly).

Please Kristina you and your entire casinoguru team please help me to resolve this situation as I don't really know what to do, thank you very much in advance.

Best regards,

Purchase Savior

Salve Kristina,

si esatto il sito non funziona e non lavora più dal mese di marzo , soltanto la chat funzionava fino a due settimane fa , ma adesso anche la chat non funziona più , gli operatori sono spariti, il loro telefono non risponde mai nessuno ed anche il loro whatsapp.

Io ho bisogno urgentemente di prelevare i miei soldi dal mio account ho 700 Euro , infatti Kristina se vedi lo screenshot che vi ho mandato vedi il mio prelievo fermo e bloccato dal 22/07/2021.

(quando riuscivo a parlare con gli operatori in chat mi rispondevano che neanche loro sapevano cosa stava succedendo e perchè si sono bloccati cosi di colpo).

Per favore Kristina tu e tutto il tuo team casinoguru vi prego aiutatemi a risolvere questa situazione perchè non so veramente cosa fare,grazie mille in anticipo.

Distinti saluti,

Salvatore D'acquisto

Thank you very much salvucciod88 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello salvucciod88,

I'm Nick and I'll be assisting you from now on in your issue. I'll now try to contact the casino and let them know about this case.

Unfortunately,

We haven't receive any respond from the casino yet. Please note that if we won't get any respond within the next 7 days, the complaint will be closed as unresolved which may negatively affect the casino's rating.

ok thank you very kind, in the unlikely event that they do not respond within the next 7 days, what should I do to get my credit?

ok grazie gentilissimi, nella malagurata ipotesi che non rispondano entro i prossomi 7 giorni, cosa devo fare per ottenere il mio credito?

Dear salvucciod88,

As you predicted, we did not get any respond from the casino. Unfortunately in this case there is nothing else our team can do as we don't have enough insight into the case. The only thing I can recommend is to contact the licencing authority of the casino or as both you and the casino reside in Italy, you might try other authorities aswell. I'm really sorry that we could not help you more but please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru