Suprabets Casino - Игрок оспаривает закрытие аккаунта.

I received the following email today:

Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Yours sincerely,

SB team

However, the allegations are once again completely far-fetched. I mostly played double accumulator bets. Arbitrage bets are not possible at all.

FYI, I live in Germany, not Puerto Rico. For whatever reason, I can't select any other country 😀

Ich habe heute folgende email erhalten:

Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Yours sincerely,

SB team

Die Vorwürfe sind allerdings mal wieder vollkommen an den Haaren herbei gezogen. Ich habe meistens Doppel Kombiwetten gespielt. Damit sind Arbitrage Wetten überhaupt nicht möglich.

Nur zur Info, Ich lebe in Deutschland, nicht in Puerto Rico. Warum auch immer kann ich da leider kein anderes Land auswählen 😀

Dear Gnot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise what types of games did you play? Was it slots, live casino games or do you bet only on sports competitions?

Could you please advise if you passed the KYC verification?

Have you made any successful withdrawals from Suprabets Casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

it was a slot machine and sports book.

KYC has been successfully approved.

Withdrawals have been made very quickly in the past. So far I have deposited more than I have paid out.

Best regards,

Dennis

Hallo Veronika,

es waren ein Automatenspiele und Sportwetten.

KYC wurde erfolgreich genehmigt.

Auszahlungen wurden in der Vergangenheit sehr schnell vorgenommen. Bislang habe ich aber mehr Eingezahlt wie ich ausgezahlt habe.

Viele Grüße,

Dennis

Has the casino specifically told you that your account was blocked due to irregular bets? Please forward any relevant communication between you and the casino regarding your account closure to veronika.l@casino.guru.

Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Yours sincerely,

SB team

Hello Veronika,

I received this information from Suprabets. I then asked a few times by email what the problem was. But received no answer. In the chat I am told to write an email.

Unfortunately, it now seems to be the norm with this provider. The negative posts are piling up.

I would be at peace if I said so. stake would get back...

Best regards,

Dennis

Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Yours sincerely,

SB team

Hallo Veronika,

diese Information habe ich von Suprabets erhalten. Daraufhin habe ich einige Male per email nachgefragt was es für ein Problem gibt. Aber keine Antwort erhalten. Im Chat sagt man mir ich soll eine email schreiben. 

Leider scheint es mittlerweile bei diesem Anbieter die Regel zu sein. Die negativen Beiträge häufen sich. 

Ich wäre ja schon zu Frieden wenn ich meine. Einsatz zurück bekommen würde…

Viele grüsse,

Dennis 

Thank you very much, Gnot, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gnot,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Suprabets Casino to join the conversation.

Dear Suprabets Casino,

Can you please provide more information on why the player's account has been blocked?

Hello,

Mr. Gnot did not do casino bets, player's activity was exclusively sports betting

All the proof was submitted to casino.guru 

thanks

best regards

Thank you for your response and provided evidence, Suprabets Casino.

Dear Gnot,

After gathering all the necessary information it came to light that your complaint was purely sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal