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I have made a withdrawal since 18/1. the casino says that withdrawals are processed within 3 working days, now we are at 5 working days and I have not received the money. and my withdrawal status has not changed. . I communicated with them several times and no one gives me an answer, all they say is to be patient. also my account doesn't need verification.

Dear Nickbt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Good evening again. It's the 9th day and I haven't received my money. I have contacted them many times and no one gives me an answer either why this delay or when I will receive it, all they tell me is (don't worry you will get the money, when the process is complete you will receive an email.). I have also sent an email and I have received the same answer. Do something because I am tired. Thank you.

Καλησπέρα και πάλι . Είναι η 9η ημέρα και τα λεφτά μου δεν τα έχω λάβει . Έχω επικοινωνήσει πολλές φορές μαζί τους και κανένας δεν μου δίνει απάντηση ούτε γιατί αυτή η καθυστέρηση ούτε πότε θα τα λάβω το μόνο που μου λένε είναι ( μην αγχώνεσαι θα τα πάρεις τα λεφτά , όταν ολοκληρωθεί η διαδικασία θα λάβεις email.) . Έχω στείλει και email την ίδια απάντηση έχω λάβει . Κάντε κάτι γιατί έχω κουραστεί. Ευχαριστώ.

It's the 10th day and I have no news from them except to be patient. My withdrawals are still pending and the status has not changed. Can you help I have no more patience. One they tell me it is in the final stage one we will give priority and one be patient we will send ready expedited. thanks in advance.

Είναι 10η ημέρα και δεν έχω κανένα νέο από αυτούς παρά μόνο να κάνω υπομονή. Η αναλήψεις μου είναι ακόμα εκκρεμείς και δεν έχουν αλλάξει κατάσταση. Μπορείτε να βοηθήσετε δεν έχω άλλη υπομονή. Μια μου λένε είναι σε τελικό στάδιο μια θα δώσουμε προτεραιότητα και μια κάντε υπομονή θα στείλουμε έτοιμα επισπεύσει . ευχαριστώ εκ των προτέρων.

Hi Nickbt,

I understand how frustrating this must be, especially since your withdrawal request was made on January 18, 2025, and you still haven’t received your funds.

Have there been any updates from the casino, or is your withdrawal still pending with no clear response? If nothing has changed, I will follow up with them directly.

Looking forward to your reply.

Dear Nickbt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Close the issue, the casino never paid me and I decided to play it all and close my account. The worst thing out there. SCAMMERS.

Κλείστε το θέμα το καζίνο δεν με πλήρωσε πότε και αποφάσισα να τα παίξω όλα και να κλείσω τον λογαριασμό μου . Ότι χειρότερο υπάρχει εκεί έξω . ΑΠΑΤΕΩΝΕΣ.

Dear Nickbt,

I'm really sorry to hear how this turned out. It’s incredibly frustrating when a casino fails to act fairly, and I completely understand your disappointment.

Since you’ve decided to play through your balance and close your account, I will proceed with closing this complaint. If you ever need assistance in the future, don’t hesitate to reach out.

Wishing you all the best,

Petronela

Casino.Guru