Tipico Casino DE - Игрок запросил историю транзакций.

Hello Casino Guru Team,

I've already written to Tipico's customer support several times and asked for an overview of my deposits and withdrawals for the period from 2014-2016. Unfortunately, I didn't get any feedback and have been put off since the beginning of June 2020.

The complaint number at Tipico is:

Transaction number # 05557666.

Can you help me to get my data or an overview?

Many thanks

Best wishes

Andreas B *****

Hallo Casino Guru Team,

ich habe den Kundensupport von Tipico schon mehrfach angeschrieben und um eine Übersicht meiner Ein-und Auszahlungen für den Zeitraum von dem Jahren 2014-2016 gebeten. Leider bekam ich keinerlei Rückmeldungen und wurde noch vertröstet seit Anfang Juni 2020.

Die Reklamationsnummer bei Tipico lautet:

Vorgangsnummer #05557666.

Können Sie mich hierbei unterstützen das ich meine Daten bzw. eine Übersicht bekomme?

Vielen Dank

Viele Grüße

Andreas B*****

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to inform you, that most casinos save information like this only for the specific period of time (for example 3 months, one year etc.), therefore I am not sure we will be able to help you with this.

Is there any specific reason you need this overview?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Kristina,

Thank you for your message.

I need the evaluation for private purposes, which are very important to me. But I don't want to mention these private reasons.

From my casino experience, most casinos have a player overview of several years. So Tipico should definitely still have 2015 from me and be able to tell me about my deposits and withdrawals.

Thank you in advance for your commitment to Tipico and I wish you a nice day.

Best wishes

Andreas

Liebe Kristina,

vielen Dank für Ihre Nachricht.

Ich benötige die Auswertung für private Zwecke, welche für mich sehr wichtig sind. Diese privaten Gründe möchte ich aber nicht nennen.

Von meiner Casino Erfahrung her haben die meisten Casinos eine Spielerübersicht auch von mehreren Jahren. Also das Jahr 2015 sollte Tipico definitiv noch von mir haben und meine Ein- und Auszahlungen mir nennen können.

Ich bedanke mich im Voraus für Ihren Einsatz bei Tipico und wünsche Ihnen noch einen schönen Tag.

Viele Grüße

Andreas

Thank you very much Andreas for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck, but please keep in mind, that the casino might not be able to provide this. Thank you for understanding.

Hello Andreas,

I looked at your complaint and will do my best to help you. I would like to invite Tipico Casino into this conversation. Please, is it possible to export player's gambling history for period since 2014 to 2016?

We would like to ask the Tipico Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.