Vulkan Vegas Casino - Игрок пытается вывести свой выигрыш.

I can't withdraw the money, I've tried it several times and every time it gets rejected. My KYC was approved, even so the withdrawal does not approve.

Não consigo sacar o dinheiro,já tentei várias vezes e todas as vezes é rejeitado. O meu KYC foi aprovado,mesmo assim o saque não aprova.

Dear Francisca Evilene,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve received confirmation regarding successful account verification? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Lastly, could you please advise if you’ve accumulated your winnings with or without an active bonus?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Francisca Evilene

To proceed with the withdrawal request, we are kindly asking you to complete KYC check. Please refer to the e-mail from our support, that was sent on Aug 26.

Thank you in advance!

Best regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Francisca Evilene,

Could you please advise if you have submitted all the required personal documents already?

Dear Francisca Evilene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.